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Customer care specialist with Romanian

Req ID#:  278449

Sofia, Bulgaria, BG

Customer care specialist with Romanian

Customer Service

About Us

 

Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 80,000 passionate and talented associates support more than 450 clients in 49 languages from more than 100 facilities strategically located in 28 countries.

Experience is everything at Sitel Group – it’s what sets us apart from the rest.

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our projects we are looking for passionate and customer oriented Romanian speaking Customer Care Associate.

Description

 

The role:

  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts
  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
  • Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app
  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately
  • Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
  • Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

 

The candidate:

  • Has good command of both spoken and written English
  • Has very good level of Romanian language - at least level B2, preferably C1
  • Has experience in a contact center or customer facing role is beneficial
  • Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
  • Can adapt quickly to changes in products, process and technology
  • Has proven track record of excellent attendance and time-keeping
  • Has excellent MS Office Professional skills

We offer:

 

  • Competitive remuneration scheme
  • Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development accordingly global standards
  • Friendly and accessible office location
  • Monday - Friday working schedule, NO night shifts
  • Full time employment
  • work at home opportunity

 

If you are interested, we will be glad to receive your application.

Customer care specialist with Romanian


Job Segment: Customer Service

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