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Customer care expert with Portuguese (with Social Media background)

Req ID#:  278441

Sofia, Bulgaria, BG

Customer care expert with Portuguese (with Social Media background)

Customer Service

About Us

Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 80,000 passionate and talented associates support more than 450 clients in 49 languages from more than 100 facilities strategically located in 28 countries.

Experience is everything at Sitel Group – it’s what sets us apart from the rest.

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns, we are looking for a passionate and customer-oriented Customer care expert with Portuguese (with Social Media background) - Maternity Cover.

As a Customer care expert with Portuguese, you will provide customer support to Portuguese-speaking customers and promote a positive corporate image by demonstrating appropriate conduct, high quality, professionalism, and a positive attitude in all interactions with customers.



The role:

  • Respond to and resolve a wide variety of consumer queries by phone, email or using social media channels (Facebook, Instagram etc.);
  • provide friendly and efficient customer service support in Portuguese language;
  • monitoring and moderation of client's Social Media pages and its brands;
  • understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
  • advice and inform customers regarding clients' products;
  • evaluating and analyzing customer's feedback and trans-creation of cluster content to local content in terms of language and visuals;
  • proactively provide support and assistance to colleagues and work together as a team.


The candidate:

  • Has good command of both spoken and written English;
  • has very good level of Portuguese language - at least level B2;
  • Has experience in a contact center or customer facing role is beneficial;
  • is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed;
  • can adapt quickly to changes in products, process and technology;
  • has proven track record of excellent attendance and time-keeping;

We offer:

  • Competitive remuneration scheme;
  • social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities;
  • to participate in SITEL MAX Insiders initiative – charity activities, team buildings, sports events, internal competitions;
  • to join a young and dynamic team in multinational environment;
  • opportunities for long-term professional career;
  • entitlement to company internal training and development accordingly global standards;
  • friendly and accessible office location;
  • full time employment, maternity cover 
  • standard working time: Monday – Friday / 10:00 – 19:00;

We are looking forward to receiving your application!

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used, and kept for the purposes of the recruitment at Sitel.

Customer care expert with Portuguese (with Social Media background)

Job Segment: Social Media, Media, Customer Service, Marketing

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