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Customer care expert with French

Req ID#:  278446

Sofia, Bulgaria, BG

Customer care expert with French

Customer Service

About Us

Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 80,000 passionate and talented associates support more than 450 clients in 49 languages from more than 100 facilities strategically located in 28 countries.

Experience is everything at Sitel Group – it’s what sets us apart from the rest.

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns, we are looking for a passionate and customer-oriented Customer care expert with French.

As a Customer care expert with French, you will provide customer support to Portuguese-speaking customers and promote a positive corporate image by demonstrating appropriate conduct, high quality, professionalism, and a positive attitude in all interactions with customers.



The role:

  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts;
  • understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
  • working independently to find information to exceed customers’ expectations;
  • navigating multiple systems simultaneously in order to update e-records promptly and accurately;
  • proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base;
  • maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure.


The candidate:

  • Has good command of both spoken and written English;
  • has very good level of French language - at least level B2;
  • Has experience in a contact center or customer facing role is beneficial;
  • is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed;
  • can adapt quickly to changes in products, process and technology;
  • has proven track record of excellent attendance and time-keeping;
  • has excellent MS Office Professional skills.

We offer:

  • Competitive remuneration scheme;
  • social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities;
  • to join a young and dynamic team in multinational environment;
  • opportunities for long-term professional career;
  • entitlement to company internal training and development accordingly global standards;
  • work at the office or work at home;
  • friendly and accessible office location;
  • full time employment (open for part-time options).

We are looking forward to receiving your application!

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used, and kept for the purposes of the recruitment at Sitel.

Customer care expert with French

Job Segment: Customer Service

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