Customer Care Specialist with Danish or Finnish and English

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Description

The role:

• Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts
• Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
• Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app
• Navigating multiple systems simultaneously in order to update e-records promptly and accurately
• Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
• Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

The candidate:

• Has good command of English B2
• Has very good level of Danish or Finnish language - at least level C1
• Has experience in a contact center or customer facing role is beneficial
• Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
• Can adapt quickly to changes in products, process and technology
• Has proven track record of excellent attendance and time-keeping
• Has excellent MS Office Professional skills

We offer

• Competitive remuneration scheme
• Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities
• Working schedule: Monday - Friday 10:00-19:00;
• To join a young and dynamic team in multinational environment
• Opportunities for long-term professional career
• Entitlement to company internal training and development accordingly global standards
• Full time employment (open for part-time options)

If you are interested, we will be glad to receive your application.