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Campaign analyst

Req ID#:  92876

Sofia, BG, 1407

Campaign analyst


Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.
Currently, we`re looking for Campaign analyst willing to join SITEL EMEA Reporting team, EMEA Shared Services center.

The role is responsible for creating, maintaining and reporting for one of SITEL’s campaigns in SALESFORCE and other systems via different channels. This includes the overall campaign and tactical campaigns within the Line of Business to include specific reporting and analysis, maintaining Campaign Calendar and liaising with the EMEA Customer Care team to ensure accurate campaign briefing and reporting is achieved. In addition this person will be the key liaison for the Systems Specialist for testing scenarios, identifying issues and improvements for SALESFORCE.

This person will be the ‘go to’ person for campaign and operational Salesforce CRM issues. They will also work closely with the Campaign Business Analyst resource.


  • To set up inbound and outbound campaigns in SALESFORCE including:
    • Campaign set up in SALESFORCE, using agreed naming convention, including Response Types
    • Simple data segmentation of target contact data for campaigns
    • Assignment of contacts to outbound agents
    • Set up and maintenance of scripting on Survey Gizmo (or other system) for outbound calls
    • Set up of email campaigns
  • To provide campaign reporting:
    • Reporting from SALESFORCE on response types and outcomes
    • Reporting from Survey Gizmo
    • Monthly Campaign reporting for Campaign Global analyst
  • To provide analysis and insight:
    • Deliver key insights from campaigns
    • Trend analysis on campaign development / projects highlighting key insights
  • To provide Salesforce systems support:
    • Test scenarios on Salesforce as required to establish impact 


  • Excellent knowledge of SALESFORCE
  • Excellent knowledge in English
  • Strong understanding of application software, network connectivity (internet browsers, intranet), data security (VPN, SSL, dedicated port exception in Firewall configuration) , computer operating environments (DOS, Windows, MAC), office software, computer workstation hardware and peripherals.
  • Experience with MS Excel necessity
  • Self discipline, involving ability to take care of a case till resolution
  • Service mindset
  • Co-operational skills towards other colleagues
  • Stress tolerance
  • Decision making skills
  • Advanced troubleshooting skills to find solutions also in difficult cases/situations.
  • Methodical and able to follow a defined processes
  • Proactive attitude
  • Excellent written and verbal communication skills
  • Task and Target oriented
  • Desire to develop and improve own knowledge
  • Understanding and experience of Survey Gizmo, Survey Monkey or similar systems
  • Ability to collect and assess data
  • Experienced in Data Management


• To join a young and dynamic team in multinational environment
• Great benefits & remuneration plan
• Great professional work environment
• Be part of growing young team – our SSC EMEA
• Professional training and support opportunities
• Social package including: additional healthcare insurance, food vouchers, social team activities
• People 1st board membership and initiatives – charity activities, team buildings, sport events, internal competitions
• Friendly and accessible office location
• Opportunities for a long-term professional career

If you are interested in our proposal and it matches your profile, we`ll be happy to receive your CV.

Campaign analyst

Job Segment: Consulting, Business Analyst, Testing, Data Management, CRM, Technology, Data

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