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Customer Retention Agent - OTE £24,000+ (Uncapped Commission)

Req ID#:  294872

Sheffield , Agent Opening, GB

Customer Retention Agent - OTE £24,000+ (Uncapped Commission)

Customer Service

What can we do for you?


Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? 


This is a telephone customer service-based role with a sales-based outcome. Sales through service


Your purpose will be to retain as many customers for Virgin Media as possible through tailoring broadband, TV and mobile phone packages to meet the customers’ lifestyle and needs. With the training given, you will be also leaning on your own drive to succeed. This success will be rewarded with an excellent commission structure. You will see a reward for every customer that you retain. 

Additional Information

Our commission structure is uncapped, and we have a number of employees that push themselves to understand the issues and managing the customer through the process. Our very best Retentions Agents see a regular annual salary of over £35,000


Basic pay - £18,525pa (over 23s) 


Average commission for most employees - £5,520pa 


Average salary including commission - £24,024pa 


Remember, the commission is uncapped. Your reward will depend on your own drive to succeed. We will support you with this by giving all the tools you need but understanding your customer will drive your ultimate success.  Our company values will help support your success, but you need to live them.  If you’re committed to Be Bold, Build Trust, Work Together and Wow Customers, this will be easy for you. 


On top of the fantastic earning potential, you will be offered huge discounts on all Virgin Media and O2 products. Sometimes as much as 85%! 


If you don’t have experience, don’t worry! We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary. 

We do operate in a call centre environment and work over 7 days. The typical example shift structure is below: (This is subject to change periodically – no late weekend finishes!) 

If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you. 

What next?

Click apply now and join our family!

Our Location

Sitel Sheffield is located close to the city centre and easily accessible via public transport with our office being right on the Attercliffe tram stop, our site also offers free parking for all.

We are in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home!

It’s really important you are able to commute to our site so please check the below address before applying: 1 Chippingham Street, Sheffield, S9 3SE

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Retention Agent - OTE £24,000+ (Uncapped Commission)

Job Segment: Call Center, Customer Service

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