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Customer Retention Agent Representing Virgin Media

Req ID#:  294872

Sheffield , Agent Opening, GB

Customer Retention Agent Representing Virgin Media

Customer Service

Job Description

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? 

This is a telephone customer service-based role with a sales-based outcome. Sales through service

Your purpose will be to retain as many customers for Virgin Media as possible through tailoring broadband, TV and mobile phone packages to meet the customers’ lifestyle and needs. With the training given, you will be also leaning on your own drive to succeed. This success will be rewarded with an excellent commission structure. You will see a reward for every customer that you retain. 

If you don’t have experience, don’t worry! We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary.

Pay and Commission

Our commission structure is excellent and we have a number of employees that push themselves to understand the issues and managing the customer through the process. They see a regular annual salary of over £30,000.

Basic pay - £18,525pa (increasing from 01/04 to £20,319pa)

Average commission for most employees - £5,520pa

Average salary including commission - £24,024pa

Remember, the commission scheme is awesome. Your reward will depend on your own drive to succeed. We will support you with this by giving all the tools you need.

On top of the fantastic earning potential, you will be offered huge discounts on all Virgin Media and O2 products. Sometimes as much as 85%!

Typical Shift Structure

We do operate in a call centre environment and work over 7 days. The typical shift structure is below: (This is subject to change periodically).

Week 1 - Mon 0800 - 16.30, Tues 0800 - 16.30, Wed OFF, Thurs OFF, Fri 0800 - 16.30, Sat 0800 - 1630, Sun 0800 -16.30

Week 2 - Mon 1230-2100, Tues OFF , Wed 1230-2100 , Thurs 1230-2100 , Fri OFF, Sat 1230-2100, Sun 0800-16.30

Week 3 - Mon 1030 - 1900, Tues 1030 - 1900 , Wed 1030 - 1900, Thurs 1030 - 1900, Fri 1030 - 1900 , Sat OFF, Sun OFF

Week 4 - Mon OFF, Tues 0800 - 16.30, Wed 0800 - 16.30, Thurs 0800 - 16.30, Fri 0800 - 16.30, Sat 0800 - 1630, Sun OFF

Week 5 - Mon 1030 - 1900, Tues 1030 - 1900 , Wed 1030 - 1900, Thurs 1030 - 1900, Fri 1030 - 1900 , Sat OFF, Sun OFF

Whats Next

If this really interests you and are attracted in pushing yourself to a great earning potential, then please, take our assessment, apply now and join our family!

Once you have clicked "take the assessment" it will direct you to Harver. Harver is a 20 minute assessment, so please sit down, relax and take your time. 

Our Location

We are in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home!

It’s really important you are able to commute to our site so please check the below address before applying: 1 Chippingham Street, Sheffield, S9 3SE

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Retention Agent Representing Virgin Media


Job Segment: Customer Service Representative, Call Center, Media, Customer Service, Marketing

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