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Senior Network Engineer

Req ID#:  329172


Senior Network Engineer

Information Technology

Learn, Lead & Grow at Sitel Group®   



We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture

You Will


As a Senior Network Engineer you will be supporting enterprise technologies (VOIP, Security, Routing, Layer 3 switching, Proxy, wireless) in complex networking environments.


As a member of our IT team you will not only build your skillset, but also have exposure to numerous environments and challenges.  While working with many major vendors, we deploy the latest technologies to our clients as well as our associates.


  • Level 3 support for complex enterprise break/fix.
  • Installing, administering and troubleshooting layer 2 and 3 switching (Cisco Catalyst, Nexus) and Routing MPLS wide area technologies. 
  • Work on large or medium size projects, develop documentation, and testing processes
  • Troubleshooting VPNs, Firewalls (Cisco ASA/Firepower, Checkpoint)
  • Mentor engineers in technology and processes. 
  • Attend meetings with management and clients and contribute suggestions, develop enterprise infrastructure designs, and answers in a professional manner.
  • Drive and work as part of a team on larger projects.

You Have


  • Four-year degree or equivalent combination of education and experience.
  • 5 or more years related experience
  • Ability to understand and support security (Firewall, VPN, IPS, Proxy) application in a networking environment
  • Experience with F5 LTM/GTM/ASM a plus
  • Experience with corporate Wireless networks a plus
  • Practical routing protocols BGP, IGP, OSPF
  • Practical understanding of VOIP/SIP
  • Good written and verbal communication skills


Special Certifications


  • CCNP or CCIE with equivalent experience, with proven specialization in either voice or security or equivalent experience. 
  • CCDA or CCDP are a plus
  • Check Point Firewall is a plus
  • F5 is a  plus
  • Cabling standards for SMF, MMF, Copper a plus


Travel Required

  •  Up to 15% domestic travel

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Senior Network Engineer

Job Segment: Network Engineer, Cisco, Telecom, Telecommunications, Network, Engineering, Technology

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