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Sr. Procurement Manager

Req ID#:  136658

US Miami, FL, US, 33131 Nashville, TN, US, 37203

Sr. Procurement Manager



Sitel is looking for a Senior Manager, Procurement for the Americas. This role is a remote role within the United States and reports directly to the Global Head of Procurement.  Within our team, you will join an energized and positive organization with a new procurement culture and dedicated to rolling up their sleeves to deliver value-added solutions, products, and services for our clients.


About Sitel Group 


We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, and social media for 400+ clients, from Fortune 500 companies to startups.

Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.




  • Implement category strategies in the region.
  • Manage the “procure to pay” process across multiple locations.
  • Support Category deployment and spend analysis.
  • Develop, negotiate, and administer purchasing agreements and contracts with suppliers with the support of each of the company’s operations in the region.
  • Maintain supply agreements/contract for CAPEX and OPEX.
  • Monitor supplier’s performance including pricing, service levels and quality delivery to stakeholders.
  • Manage a team of country procurement managers with 5 direct reports across 7 countries.




  • International procurement experience in the Americas including LATAM.
  • Category management, contract negotiations and spend analysis experience required.
  • Minimum 5 years experience in procurement.
  • Minimum 3 years experience in a regional procurement management role as a people leader.
  • Minimum 3 years experience in the use of e-Sourcing tools such as Zycus, Ariba, Scout RFP, Ivalua or similar platforms.
  • Proficiency in SAP a plus.
  • Bilingual (English/Spanish) a plus.
  • Lean Six Sigma (Green or Black Belt) a plus.
  • Bachelor’s degree in appropriate field of study or equivalent work experience in supply chain, direct or indirect procurement.




  • Effective people leadership skills. 
  • Excellent analytical and problem-solving skills.
  • Strong organizational and decision-making skills.
  • Ability to analyze information and evaluate results to choose the best solution to solve problems.
  • Ability to effectively to manage and collaborate with virtual teams and across multiple business units.
  • Excellent oral and written communication skills.
  • Strong presentation skills, with the ability to present to Senior Leadership across the organization.
  • Highly proficient with MS Office (Excel and PowerPoint) and project management tools.




  • Approx. 35% + domestic and international travel.




Sr. Procurement Manager

Apply now »