Senior Manager, Global Investigations

Remote-US

You must have Corporate Investigations experience. This role does not have any physical security responsibilities.

Job Summary

The Senior Manager, Global Investigations is responsible for overseeing the investigators on the investigation team and other personnel conducting, managing, and overseeing investigations and cases across Foundever.  This position is responsible for completing investigations on theft, criminal activities, fraud, corruption, brand reputation, etc.

 In addition the Senior Manager, Global Investigations will be responsible for the assessment and enforcement of Global Security and other policies and procedures along with investigative matters resulting from a security incident or concern. 

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2022 and 2021 
• Gold Stevie Award Winner for Great Employers 
• We foster an exciting culture of creativity, connection, and commitment.  

Read more about our culture: Foundever™ Stories. 

Responsibilities

• Supervise and oversee Global Investigations program and staff.
• Supervise and oversee the investigative process to include internal and external reporting.
• Conduct and support reviews and investigations in order to identify any criminal activities, procedural anomalies, operational concerns, emerging patterns or potential security breaches and incidents.
• Investigate unauthorized activities or anomalies involving financial, compliance or reputational breaches and risks.
• Generate comprehensive investigative, suspicious activity, risk management, incident and other reports and documents for review and action.
• Brief appropriate company personnel on any identified potential client procedural risks, investigative findings, policy violations and other related concerns.
• Develop, support and deliver training on best practices, current trends and lessons learned to be cascaded down to the associate and coach level, as well as to be used in broader training opportunities.
• Support BISO, IT Security, Compliance, and others to assess and assist with their reviews, investigations and other activities associated with investigations and threats.  
• Review and update policies and existing client operations in order to identify potential exposed contractual liabilities or potential security risk/policy violations respectively.
• Support policies and guidance to adhere with the physical operational environment while identifying potential compliance violations and best practices.

Qualifications:

• Bachelor’s degree strongly preferred, will consider equivalent combination of education and experience for the right candidate

• 4 or more years’ experience in managing a team in a corporate investigation security environment
• 4 or more years’ experience in the corporate investigations arena 
• Knowledge and operation of supporting applications and systems to maintain system(s) of record and outside applications for obtaining information and evidence.
• Analyze reports and system tools in order to identify patterns and discern abnormalities and vulnerabilities. 
• A strong background in client relationships, system tools and applications, incident response and physical security controls. 
• Ability to prepare clear and concise reports, as well as feel comfortable in providing verbal briefings and training to both upper management and their peers.

Travel:

• Availability to travel up to 25% of the time.
• Flexibility to adapt work location based on demands.

Our Perks:

• Competitive salaries, benefits, 401K contribution matching and paid time off. 
• Onsite and remote work at home available (depending on the market). 
• Growth opportunities through various development programs. 
• Employee discounts. 
• Excellent work culture. 

Salary Range:

The base pay range for this position is up to $120,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  

Pre-employment Requirements: 

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.