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Sr. Manager, Change Management & Corporate Communications

Req ID#:  219230

US

Sr. Manager, Change Management & Corporate Communications

Sales/Marketing

 

Learn, Lead & Grow at Sitel Group® 

  

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. 

  

  • GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there. 
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. 
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work. 
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts. 
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group. 

  

About Sitel Group® 

  

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customers touch points. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation. 

 

To learn more, visit www.sitel.com or join the conversation on Twitter, Facebook, and LinkedIn. 

 

 

Sitel Group® is looking for a Senior Manager of Corporate Communications to support the Americas division!

 

 

Job Summary

 

Reporting to the Chief Executive Officer (CEO), Americas, the Senior Manager of Corporate Communications will manage the internal and external corporate communications strategy for Sitel Group Americas division. 

 

Leveraging employee communication channels and external earned, owned, and paid media, you’ll own telling stories that increase Sitel awareness and favorable brand perception among clients, prospects, partners, and potential recruits. This role will work closely and coordinate with Sitel Global Corporate Communications and Social Media teams. 

 

The Senior Manager, Corporate Communications will also work closely with the Executive Leadership Team (ELT) and other peer groups within the organization as the communications partner on a variety of strategic initiatives to effect positive change within the organization. This individual must be an expert in change management communication and methodology and have the ability to translate the expertise to coach and provide feedback at an executive level.

 

 

Responsibilities

 

  • Develop a cohesive internal and external communications strategy for key executives and initiatives in the Americas region. 
  • Develop communication strategies in support of corporate culture, business strategy, and other events requiring change management (M&A, organizational changes, etc.) 
  • Ensure that all communication opportunities for the CEO and other key executives are fully vetted.
  • Partner with corporate and local marketing teams to increase internal and external engagement opportunities for the CEO and other key executives.
  • Create talking points, speeches, presentations, briefing documents, and other materials for the CEO and other key executives.
  • Define, develop and manage the communications plan for corporate messaging in the Americas – e.g., blogs, newsletters, press releases, email announcements, planned publications, online, intranet, video, special projects, and assignments.
  • Develop internal and external publications to create momentum and awareness, as well as to test the effectiveness of communications activities.
  • Work with Global Marketing and an external PR agency to further enhance and support Sitel’s Executive team as thought leaders by identifying, securing, and supporting appropriate media engagements, preparing company representatives for interviews, appearances, and special events (webinars, podcasts, tradeshows, etc.) 
  • Collaborate with local POCs to support internally focused employee communications via MAXConnect. E.g. Agent reward and recognition strategy (thank you emails, video messages, etc.), a “Win” communication strategy - new logos (celebrate the wins, announcements, etc.), and an Employee journey strategy (welcome and farewell, other passages, etc.)
  • Partner with internal teams to tell a compelling corporate narrative that will help to attract world-class talent in addition to world-class partnerships and investors.
  • Develop content and support the delivery of quarterly town halls (via Teams or in-person as permitted).
  • Develop and host monthly focus groups (via Teams or in-person as permitted).

 

 

Qualifications

 

  • 7+ years of communications experience.
  • Degree in Journalism/Communication a plus.
  • Must be highly organized.
  • Excellent writing/editing and verbal communication skills.
  • A strong track record managing a variety of key initiatives. 
  • A relationship builder with the flexibility and finesse to manage by influence.
  • High energy, maturity, and leadership with the ability to serve as a unifying force. 
  • Sincere commitment to work collaboratively with everyone.
  • A self-starter who is able to work independently.
  • Ability to work in a dynamic, fast-paced environment.
  • Enjoys creating and implementing new initiatives.

Sr. Manager, Change Management & Corporate Communications


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