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Senior Manager, Client Research Analyst (Remote-US)

Req ID#:  298607

US

Senior Manager, Client Research Analyst (Remote-US)

Solutions

 

Sitel Group® is looking for a Senior Manager,  Client Research Analyst who will be instrumental in our pursuit of new business clients.  In this role you will provide forensic analysis and research into our target client’s strategic intentions, financial results, business risks, growth opportunities, shareholder commitments, and CX maturity.  You will be the link between Sitel Group’s business development teams, solutions teams and the execution strategies we will execute to build stakeholder relationships. In this role you will work closely with Sales, Marketing, Finance and Deal Governance teams.  

It is a highly visible position that will open doors for you in whichever future direction you wish to progress your career. 

Key Responsibilities

 

  • Create high quality research and reports on the performances, challenges, outlook and other metrics for clients that goes beyond obvious insights and messaging that our competitors could only dream of having.
  • Ability to identify trends in customer P&L data; taking a genuine interest in their Annual Reports, Investor Decks and Press Releases.
  • Deliver information about targeted organizations and industries to business developers in advance of meetings with potential targets.
  • Drive research initiatives and information gathering using a variety of approaches and sources.
  • Develop proactive solutions, prototypes and use cases to address identified customer pain points, with emphasis of data and digital CX
  • Develop and maintain stakeholder maps by assembling fragments of data, uncovering influence and authority as it relates to client decision making across CX solutions.
  • Produce interesting, insightful and impactful client research presentations and documents to maximize the dynamism of our stakeholder engagement and messaging.
  • Push the boundaries on how and where you consume data and insights relating to Sitel’s target accounts – you set the rules and the more creative you can become, the better!
  • Regular reporting of Sales, Marketing and Account Management progress and metrics
  • Contribute to Sitel’s pre-sales collaboration process to drive drive and support Big Deal / Must Win teams during sales process and / or campaign sprints.

 

Minimum Qualifications
 

  • Bachelor’s Degree or equivalent experience
  • 5 or more years’ experience in forensic research roles
  • Experience partnering & advising business development teams
  • Demonstrated experience in BI tools & CRM systems, + Microsoft Office Suite

 

Skills/Knowledge/Abilities for Success:
 

  • Ability to work in matrixed environment, both cross functionally and varying organizational levels.
  • Naturally curious about CX, with a forensic eye for assessing digital maturity, product roadmaps, look-a-like competitor analysis, mystery shopping of contact center operations and marketing technologies.
  • A principled individual with integrity, empathy and passion for the task at hand
  • Fluent in social media platforms and networks, with a natural curiosity for emerging trends in crypto, gaming and all things digital
  • Ability to operate under pressure and produce quality outputs of research and critical analysis
  • Excellent interpersonal, communication, and team building skills.
  • Outstanding technical, research, problem-solving and collaboration skills.
  • Ability to develop presentations for executive management and board.

 

Learn, Lead & Grow at Sitel Group® 

 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.   
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.   
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®. 

 

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.

 

With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

 

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.

 

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

Senior Manager, Client Research Analyst (Remote-US)


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