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Senior Manager, Business Process Management- Payroll

Req ID#:  326329


Senior Manager, Business Process Management- Payroll

Human Resources

Learn, Lead & Grow at SYKES now the Sitel Group®   



We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will


Be the Subject Matter Expert (SME) and responsible for ensuring the successful implementation of Sitel’s payroll solution and process globally.  As the SME, you will need to make sure the standards & best practices are being executed with each global implementation. 


In this role you will provide process, product and implementation expertise and lead the payroll activities as specified below:

  • Obtain solid understanding of current environment and day to day payroll process and translation of work to new environment.
  • Support the creation of work plans for large complex global engagements for payroll processes.
  • Lead development and documentation of payroll requirements and obtaining signoffs from the payroll stakeholders.
  • Analyze, design, and recommend process solutions to meet business and applications requirements.
  • Write functional specifications and manage the test script and acceptance of the solution delivered for payroll processes
  • Support and validate data conversion activity, such as data mapping definition and data mapping validation.
  • Lead the development of payroll test scripts and overall payroll testing efforts.
  • Support go live, production payroll runs and post payroll activities to ensure smooth transition to the new environment.
  • Provide support with reporting requirements and development for both project and post go live day to day support.
  • Continue to be the Subject Matter Expert (SME) and provide advice on industry and best leading practices.


You Have


  • Bachelor's degree in Business, Finance, Information Systems or a related field; will consider a mix of education and experience
  • Solid exposure to payroll and benefit requirements
  • Led several HCM payroll projects and initiatives across multiple regions and business units/ portfolios
  • 6 or more years of experience in implementing, configuring and leading multiple HCM payroll projects
  • Knowledge and expertise with the SuccessFactors ECP, preferred, but not a deal breaker
  • Advanced skills in SQL, Excel, Visio and additional software programs
  • Knowledge on process diagramming using BPN or other process modeling tool
  • Strong understanding of the HR business processes from hire/retire lifecycles, payroll administrative responsibilities and year to end activities
  • Solid understanding of integrations and data flows with third party systems.
  • Deep knowledge in HR applications testing including upstream and downstream systems including, but not limited to; Data Warehousing, timekeeping, and internal/external third-party integrations
  • Ability to prioritize tasks and manage time well
  • Ability to deliver in a timely and professional manner and effectively communicate the results of your analysis
  • Highly motivated, flexible team player



Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.


Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.



Senior Manager, Business Process Management- Payroll

Job Segment: Payroll, Testing, Business Process, Data Conversion, Data Warehouse, Finance, Technology, Management, Data

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