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Senior IT Analyst, SuccessFactors Platform

Req ID#:  356515


Senior IT Analyst, SuccessFactors Platform

Information Technology

Learn, Lead & Grow at Sitel Group®


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

Job Summary


The HR Information Systems (HRIS) team governs the strategy and delivery of global HR technology.  Our SuccessFactors Platform team provides ongoing administration and governance of the global HXM.

You Will


You will perform the configuration, design, analysis, and ongoing administration of the SuccessFactors Employee Central for our global landscape to achieve business objectives and enforce compliance controls.  As a part of a global team, you will use a mix of both HR process and SuccessFactors administration experience to effectively build and maintain our global HXM platform.


Systems Analysis and Configuration

  • Manage the development and expansion of the global Employee Central system processes.
  • Analyze business objectives and user needs and convert them into technical requirements.
  • Perform system implementation and system governance activities while adhering to the software delivry lifecycle
  • Provide input on continuous improvements to the system
  • Manage and update SuccessFactors documentation with each system release or enhancement.



Platform Governance

  • Adhere to delivery, audit and compliance schedules for assigned release deliverables.
  • Research, analyze and test EC product releases.
  • Understand the global tenant landscape and assist with system refreshes.
  • Provide product updates, presentations, and demos of release changes or enhancements to the HRIS team, business owners and Sitel associates.


This role reports to the Sr IT Manager, HCM Platform as part of the platform team, supporting Employee Central initiatives and global projects when required.

You Have


  • Bachelor’s Degree required or an equivalent combination of education and work experience.
  • 3+ years of experience working in a global organization supporting SuccessFactors Employee Central
  • SAP SuccessFactors, Office  experience
  • HR process knowledge and experience with SuccessFactors Employee Central, Time Off and Workflows
  • Strong analytical and problem solving, solution design, requirements analysis and documentation skills
  • Meta Data Framework,  Role Based Permissions and EC Administration Knowledge
  • User-oriented with strong verbal and written communication skills across multiple organizational levels
  • Ability to consult and work collaboratively with stakeholders management to get buy-in and accomplish objectives
  • Excellent time management, attention to detail, ability to multi-task and follow-up skills



We would love it if you have:

  • Passion and aptitude for systems configuration and design
  • Global mindset and experience in global support or global projects using multiple system languages
  • Experience with the MDF Framework, EC Time, and EC to ECP replication
  • Strong experience in RBP
  • Governance experience enforcing system controls and performing system audits


But we would truly high-five you if you:

  • Enjoy learning and continuous improvement
  • Have SuccessFactors EC certification or the desire to obtain certification

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Senior IT Analyst, SuccessFactors Platform

Job Segment: Testing, Systems Analyst, Information Systems, HR, HRIS, Technology, Human Resources

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