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Senior Director, Business Development

Req ID#:  169873


Senior Director, Business Development



Are you looking for a BPO organization that is in the top tier and offers cutting edge technology and products/solutions?  Do you have experience in BPO, a network of large prospects and experience in big deals? 


If so, Sitel wants you!



The Business Development role is responsible for expanding Sitel’s business by prospecting, developing and managing potential new clients. The ideal candidate will have a strong background and demonstrated experience in the Business Process Outsourcing (BPO) space working with senior level decision makers. He/she will have a unique ability to build relationships and develop networks.

This individual will focus on top domestic and global companies. This is an exciting opportunity for an experienced sales professional to bring his/her unique set of skills and relationships to a dynamic company. This individual will develop proactive proposals and win strategies, respond to RFI/RFP’s with offers of contact center services as well as sell value add products and services. This could also include selling opportunities into the EMEA market for our North American based global clients.


Key Responsibilities:


  • Drive the sales strategy and process from plan to close, justifying account qualification and designing win strategies
  • Follow the sales process to ensure quality and effective win strategies in all proposals regarding content, pricing, solution, and other components as well as creating a competitive analysis
  • Clearly articulate the distinct aspects of products and services





  • 5 or more year of BPO sales experience.  Industry experience with a successful track record collaborating with world-class organizations to offer strategic solutions that deliver results.
  • Experience in selling “traditional” contact center outsourcing services, non-contact center outsourcing experiences (back office, IT service), as well as digital technology and/or consulting services.
  • Must have experience presenting alone in front of potential client executives.
  • Demonstrated experience leading sales opportunities, developing client-focused, differentiated and achievable solutions.





  • Demonstrates confidence throughout the selling cycle through collaboration.
  • Drive the sales strategy through relationships and process from plan to close.
  • Demonstrates empathy and kindness in everyday performance which enhances sales capability.
  • Proven ability to position products against competitors.
  • Consistently achieve revenue targets in line with team/organizational objectives.
  • Excellent listening, negotiation, presentation (RFP response & proposals) and facilitation skills.
  • Excellent verbal and written communications skills.





  • Four-year college degree in a business-related field or equivalent industry experience.



Travel Required:


  • 75% or more domestic and international travel- post Covid when restrictions are lifted



About Sitel Group


We are Sitel. Our 90,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.


Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.

Senior Director, Business Development

Job Segment: Business Development, Manager, Consulting, BPO, Sales, Management, Technology, Operations

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