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Security Analyst, Business Information Security Office

Req ID#:  342208


Security Analyst, Business Information Security Office

Information Technology

Learn, Lead & Grow at Sitel Group®



We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. 


Job Summary


Business Information Security Officers (BISOs) serve in a client-centric role supporting the Sitel Group and exist to promote client satisfaction as part of the Global Security organization under the Business Information Security Office (BISO).

Working with global enterprise clients, BISOs collaborate with the IT solutions team, business development and deal desk to ensure comprehensive security design in a pre-sales environment.

The BISO is a critical resource to the legal team serving as the security subject matter expert on contractual language.

The BISO partners with Cyber Security Engineering, Cyber Security Operations, and Project Management Office (including Enterprise Change Management (ECM)) to oversee security matters during client implementations and changes.

The BISO serves as an internal resource to the Operations team to support client security audits, client change requests, and other security related topics pertaining to Sitel’s clients.

The regional role will oversee the security of sensitive information and projects, client or corporate related, and will advise in the security of the company’s infrastructure to meet client requirements.

You Will


Work under the direction of the Regional BISO or the BISO Manager to oversee the security of sensitive information and projects, client or corporate related, and will advise in the security of the company’s infrastructure to meet client requirements

  • Support the internal Security team to conduct Tier 2 support to our internal security, operations and other staff in the identification, investigation and mitigation of frauduelent and other prohibited activities, geolocation violations, DLP alerts; provide support to operations and account teams to remediate missed SLAs for security awareness, termination of accounts
  • Gather and provide the technical security evidence to regional directors and manager for presentation during internal and client audits; partner with fraud team to investigate incidents of fraud and respond to EthicsPoint incidents, communicating with the client on resolution of incidents; work with operations team to ensure physical security controls are in place and Site Security Questionnaires are completed; monitor and close CAPA items related to audit findings and SSQs.
  • Participate in Enterprise Change Management Reviews for client requested changes, ensuring security risks introduced to the environment from requested changes are minimized or reduced.
  • Communicate effectively to provide internal and client-facing quality deliverables with regards to best practices or new frontiers in security.

You Have


  • Four-year degree or equivalent combination of education and experience is highly desired
  • 1-3 years in technology, cybersecurity or risk governance roles interfacing with global clients on complex technology solutions or security consulting.  This could be in technical account management, sales engineering or IT project management.
  • CISSP and/or CISM and/or CISA preferred, willingness to obtain certification required for advancement in this department
  • Experience resonding and collaborating with internal partners and clients in a timely manner across international time zones
  • Must have backgrounds in network and/or server planning and design, implementation, and operations, with additional focus on one of more areas of security design
  • Abilty to apply business and technology skills with structured methodologies to deliver solutions to the customer, conduct solution demonstrations and technical presentations
  • Working knowledge of Common Security Frameworks (ISO 27000 series, SSAE 18, NIST SP 800 series, etc)
  • Working knowledge of Privacy Frameworks (GDPR, HIPAA, PIPEDA, etc)


  • Working knowledge of Payment Card Industry (PCI) framework and controls
  • Other industry and country security requirements as required to support clients in the region supported
  • Ability to appropriately handle critical information and sensitive information
  • Effectively use Microsoft Office products, including Visio, in communication delivery
  • Effective organization and communications skills
  • Self-motivated, directed and well-organized capable of working in a complex security environment with multiple local and international security requirements
  • Ability to contribute security and apply security principles into the design of client IT solutions
  • Review and contribute security expertise to client requested changes in the Enterprise Change Management process
  • Input into enterprise security design based on client changes or requirements
  • Input into other areas of security as client requirements evolve

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  


Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Security Analyst, Business Information Security Office

Job Segment: Information Security, Pre-Sales, Cyber Security, Corporate Security, Project Manager, Technology, Sales, Security

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