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Seasonal Team Leader - Intuit CTG - Virtual

Req ID#:  364749

US

Seasonal Team Leader - Intuit CTG - Virtual

Operations

About Us

Learn, Lead & Grow at Sitel Group®  

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.  

GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  

BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.  

  

About Sitel Group®  

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customers touch points. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation 

Job Summary

Primary Job Responsibilities: 

 

The Team Leader  will report to the Learning Manager, production coach, and an OCP Coach and be mentored by the Learning Team in a career path to becoming a Coach Track Trainee/Learning Specialist. 

 

Track Trainee should such a position become available at the site. He/she will go through extensive training in 

* coaching     *action planning     *providing feedback. *call monitoring/grading sales    

*customer service training     * extensive leadership training.  

 

In addition, the mentor will be expected to demonstrate leadership skills in their daily tasks and roles. 

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Team Leaders will be required to meet with the Learning Manager once a week for their evaluations of their job performance. This role does involve a fair amount of self-paced study as well as job shadowing and activities on site. 

Primary Job Responsibilities

Experience Target: 

 

6 months in production 

 

Meeting all KPIs for their role 

 

No active Corrective Counselings 

 

Strong attendance 

 

Flexible Hours 

  

Job Requirements: 

 

The associate must be meeting the stats mentioned below for six consecutive weeks. 

 

Must have strong knowledge of internal Sitel policies and procedures 

 

Associates must NOT be on any form of corrective actioning. 

 

Associates must have excellent adherence and attendance. 

 

Associates must have excellent interpersonal and communication skills. 

 

Must be willing to work schedules as needed (mornings, nights, weekends and weekdays). 

Skills/Knowledge/Abilities

    Education

    Experience Target

      Specialized Certifications

        Seasonal Team Leader - Intuit CTG - Virtual


        Job Segment: Manager, Management

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