Loading...
Apply now »

CSR Cust Svc English 03/30/2020

Req ID#:  121533

San Pedro Garza Garcia, Mexico, MX

CSR Cust Svc English 03/30/2020

Operations
About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Job Summary

Service inbound calls from MetLife Auto & Home customers and/or interested third parties such as mortgagees, lien holders, or others verifying coverage on behalf of MetLife Auto & Home customers.  Will be following predetermined call flows to provide information to the caller(s). Auto and Home CSCs shall receive and respond to policy changes/inquiries of customers and interested third parties. During these calls, shall provide insurance policy changes/inquiries and coverage verification to customers and interested third parties, such as mortgage companies, lien holders/leasers, automobile dealers, or others in accordance with the training and reference materials provided by MetLife. They shall also receive and respond to policy update calls of customers and interested third parties. During these calls, Supplier shall update MetLife Auto & Home’s customer insurance policy database with information provided by customers and/or interested third parties, such as mortgage companies, lien holders/leasers, automobile dealers, or others in accordance with the training and reference materials provided by MetLife.

Education
Bachelors in a related field or a related field
High school diploma or equivalent in a combination of education and work experience or a combination of education and work experience

CSR Cust Svc English 03/30/2020


Job Segment: Customer Service Representative, Mortgage, Database, Customer Service, Finance, Technology

Apply now »