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Sales Support Marketing Manager, Americas Marketing (Remote, US)

Req ID#:  278593


Sales Support Marketing Manager, Americas Marketing (Remote, US)


Learn, Lead & Grow at Sitel Group®


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

You Will


Reporting to the Head of Americas Marketing Activation, as Marketing Sales Support Manager will work closely with Business Development Executives, Bid Proposal, Marketing and Operations teams to build client-specific narratives and custom content that demonstrate Sitel’s unique abilities to serve as the partner of choice for their current and future CX outsourcing needs.


  • Oversee, develop, and deliver customized content to better enable Business Development and Account Management Executives to attract, acquire and retain clients.
  • Gather, interpret and transform meaningful data from across the enterprise that highlight Sitel capabilities and unique value propositions.
  • Establish working knowledge of Sitel capabilities, operations and client success stories and serve as an internal resource and subject matter expert for Business Development and Marketing efforts.
  • Understand current verticals, solutions, products and value propositions as well as market and industry landscape in order to provide the Business Development team with meaningful insights, trends and competitive differentiation.
  • Serve as a point of contact between Business Development, Bid Proposal and Global Marketing Design teams and provide direction for custom development of branded materials including PowerPoint templates, videos and case studies.
  • Help identify, curate and repurpose existing content across Global and Regional Marketing, Account Management, Bid Proposal and Operations teams to support Business Development and Bid Proposal efforts.
  • Lead content strategy and content marketing projects from inception through execution.

You Have


  • Minimum 5-7 years of related experience or an equivalent combination of education and experience.
  • Bachelor’s degree required. Preference for degrees in the following or related areas: Marketing, Business Studies, Communications, Strategy Consulting, etc. Master’s degree a plus.
  • Experience with RFI and RFP response documents and developing custom pitch decks.
  • Working knowledge of BPO industry is a significant plus.
  • Comfortable working with Senior Executives.
  • Expert ability in PowerPoint; some design software experience a plus.
  • Able to work in a highly collaborative, dynamic environment and manage projects across the organization.
  • Strong written and oral communication, interpersonal and presentation skills; ability to work well with all levels within the organization.
  • Strong leadership style and ability to prioritize and work under pressure to tight deadlines.
  • Proven project management skills.
  • Knowledge of sales process, administration, and support needs.
  • High level of proficiency with various software applications programs, including Microsoft Outlook, Word, Excel, and other applications in the Office Suite.

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.





Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Sales Support Marketing Manager, Americas Marketing (Remote, US)

Job Segment: Sales Support, Marketing Manager, Content Strategy, BPO, Pre-Sales, Sales, Marketing, Operations

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