Regulatory Compliance Officer - North America

Foundever™ is seeking a North America Regulatory Compliance Officer to lead local compliance programs in North America.

The "Global Compliance Program" at Foundever includes three primary pillars:

• Operational Compliance
• Corporate Compliance
• Privacy Compliance

As a Compliance Officer, you will be responsible for the following local compliance programs:

• Operational Compliance; ensuring client and regulatory compliance with CFPB, Dodd-Frank, and FCRA rules.
• Corporate Compliance; managing adherence to business ethics rules, such as Anti-Bribery and Corruption (ABAC), as well as addressing AML and Combating the Financing of Terrorism (AML-CFT) matters.

Reporting to the Head of Corporate and Operational Compliance this role offers the opportunity to implement, monitor, and continually enhance local compliance programs within the designated geographic area.

About Foundever ™ 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

• Winner of Comparably’s Award for Best Global Culture in 2022 and 2021 

• Gold Stevie Award Winner for Great Employers 
• We foster an exciting culture of creativity, connection, and commitment.  

Read more about our culture: Foundever™ Stories. 

Responsibilities 

• Knowledge & Advice:
  • Understanding and keeping informed of state and local regulatory requirements regarding applicable business ethics laws or regulations;
  • Providing advice and guide local leadership regarding compliance related activities;
  • Providing subject matter expertise and guidance on country specific regulatory changes;
  • Responding to client-related requests such as RFP’s and contract clauses.

• Risk assessment and mitigation:
  • Performing country-specific compliance risk map for North America and according to the methodology defined at global level to assess compliance risks;
  • Defining and implementing mitigation action plans;
  • Monitoring implementation of the remediation actions in a timely and efficient manner;
  • Reviewing compliance processes and evaluating gaps to strengthen operational controls.

• Monitoring and internal control – link with Internal Audit:
  • Defining and monitoring KPIs in the deployment and efficiency of Local Compliance Programs using a “compliance action plan grid”;
  • Developing annual compliance internal control plans and coordinating internal audits, local personnel, and internal resources.

• Third party review:
  • Conducting periodic reviews and assessment of ABAC/ AML-FT risks from projects and third- party clients and suppliers, including screening on sanctions and PEP lists;
  • Advising management on the selection or continuity of relationships with third parties.

• Third party audit – contracts and questionnaires:
  • Implementing Operational Compliance and Corporate Compliance frameworks for monitoring, assessing, and handling remediation actions necessary to mitigate potential regulatory or contractual violations and risks with regard to third parties;
  • Validating contractual language to ensure adherence to regulatory requirements, and contract requirements;
  • Preparing and presenting assessment reports with remediation recommendations to senior management and executives;
  • Managing the exemption process and gather, assign, and track approvals;
  • Managing client audits and internal assessments.

• Continuous improvement:
  • Creating, implementing and performing annual review of local compliance policies and procedures;
  • Developing local compliance procedures consistent with Foundever global policies and procedures.

• Training:

• Provide content for compliance training for all associates based on identified risk and risk mitigation strategies defined at local level and validated at global level.

• Communication:
  • Developing local compliance communications, including on policies, processes, and procedures, and promotion of the values and corporate culture of the Group regarding business ethics; Participation to group-wide communications or events organized at global level.

Qualifications 

• Bachelor's degree in accounting or degree in law is preferred; and advanced degrees or certifications in compliance are a plus.
• 10+ years of experience in compliance, regulatory filings, licensing, or related fields.
• Strong understanding of state, local and global regulations and their implications for the company.
• Excellent knowledge of compliance principles, including CFPB, Dodd-Frank, and FCRA rules ABAC and AML-CFT.
• Exceptional analytical, communication, and problem-solving skills.
• Ability to work independently, make sound decisions, and manage multiple tasks simultaneously.
• Attention to detail and a commitment to upholding the highest ethical standards. 

Our Perks 

Competitive salaries, benefits, 401K contribution matching and paid time off. 

Onsite and remote work at home available (depending on the market). 

Growth opportunities through various development programs. 

Employee discounts. 

Excellent work culture. 

Salary Range 

The base pay range for this position is $150,000 - $160,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  

Pre-employment Requirements 

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.