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Regional Facilities Manager

Req ID#:  307404

US

Regional Facilities Manager

Administrative

Learn, Lead & Grow at Sitel Group® 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. 

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.   

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.   

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.   

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.   

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.  

  

About Sitel Group® 

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints.  

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation. 

  

This role will work in multiple Sitel facilities. As a Regional Facility Manager, you will ensure the local teams within your facilities are supported, trained, motivated and ready to meet our business requirements. You will focus on long-term and short-term strategies within your region to ensure we are solving for the customer in the most efficient way possible by ensuring goals and success criteria of strategic initiatives are met. You will ensure best processes and standardization is maintained throughout your region. 

ABOUT THE JOB 

  • Drive improvements to key performance indicators (KPIs) 

  • Responsible for planning and directing day-to-day operations 

  • Review daily shift performance, identify areas for improvement, bridge gaps, and create action plans to improve 

  • Conduct daily reviews with Facility Coordinators to align on daily priorities and give any announcements 

  • Have meetings with Facility Coordinators to support professional development 

  • Handle major escalations (general, Human Resources, Labor Relations, OSHA) 

  • Develop reporting and provide updates to inform upper leadership of region and individual facility performance 

  • Consistently evaluate region and individual facility performance to look for trends, improvement opportunities, and ensure standardization 

  • Weekly waste reduction walks at each individual facility to identify process improvement opportunities 

  • Develop objectives and key results for region and individual facilities and future operating plans 

  • Travel regionally to support assigned facilities (Up to 50% travel time required) 

  • Support new facility launches and closures 

Experience required: 

  • Ability to support multiple locations within identified regions 

  • A Bachelor's degree in Business, Operations Management, Supply Chain or related field or 4-6 years' experience as a supervisor in BPO, supply chain, operations, consulting, or data-driven project management 

  • A highly adaptable mind, able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions. 

  • Great analytical skills with the ability to work with a broad set of KPIs and the ability to identify opportunities to improve performance and efficiency 

  • Able to generate insights from data, and to synthesize issues and opportunities. 

  • Experience building & leading teams – directly and cross-functionally. 

  • Demonstrated ability to solve complex problems under pressure 

  • Strong communication and organization skills 

  • Proven track record of being a change agent with improving processes and efficiencies 

  • Able to lift up to 50 pounds, as needed 

Flexible schedule, availability to work holidays, evenings, and/or weekends, as needed 

Regional Facilities Manager


Job Segment: Facilities, Consulting, Supply Chain Manager, Regional Manager, Manager, Operations, Technology, Management

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