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Regional Business Information Security Officer (BISO)

Req ID#:  312835


Regional Business Information Security Officer (BISO)

Information Technology

Learn, Lead & Grow at Sitel Group®   


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group  empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

Job Summary


The Regional Business Information Security Officer (BISO) is a client-centric role supporting the Sitel Group and exists to promote client satisfaction as part of the Global Security organization. Working with global enterprise clients, the Regional BISO collaborates with the IT solutions team, business development and deal desk to ensure comprehensive security design in a pre-sales environment. The BISO is a critical resource to the legal team serving as the security subject matter exert on contractual language. The BISO partners with Cyber Security Engineering, Cyber Security Operations, and Project Management Office to oversee security matters during client implementations. The BISO serves as an internal resource to the Operations team to support client security audits, client change requests, and other security related topics pertaining to Sitel’s clients.


The regional role will oversee the security of sensitive information and projects, client or corporate related, and will advise in the security of the company’s infrastructure to meet client requirements.

You Will


  • Advise and/or assist in conducting IT security risk assessment, reviews, investigations and risk management services throughout the company; provide security risk evaluation, audits, mitigation and solutions to projects and initiatives
  • Develop and implement strategies to balance security recommendation with business needs
  • Guide and consult on security related questions from solutions providers, developers, engineers, and leadership team
  • Provide guidance and consultation on corporate security initiatives
  • Define security strategies, policies and procedures as required and directed
  • Monitor vendor and third-party security reports/lists
  • Work with IT to ensure assets are adequately secured to clients’ requirements
  • Conduct and support physical security planning, reviews, audits and operations
  • Support security, operations and other staff in the identification, investigation and mitigation of frauduelent and other prohibited activities




  • Expert knowledge and experience in Information Security best practices (technical knowledge and demonstrated technical expertise)
  • Common Security Frameworks (ISO 27000 series, NIST SP 800 series, etc)
  • Privacy Frameworks (GDPR, HIPAA, PIPEDA, etc).
  • Payment Card Industry (PCI)
  • Other industry and country security requirements as required to support clients in the region supported
  • Ability to appropriately handle critical information and sensitive information
  • Effectively use Microsoft Office products, including Visio, in communication delivery
  • Effective organization and communications skills

Independent Decision Making Skills


  • Security input into the design of client IT solutions
  • Contractual security language
  • Approver of client requested changes in the Enterprise Change Management process
  • Process improvement of client security support
  • Input into enterprise security design based on client changes or requirements
  • Input into other areas of security as client requirements evolve



  • Four-year degree or equivalent combination of education and experience
  • Certifications: CISSP and/or CISM and/or CISA preferred
  • 5 years in technology, cyber security or risk governance roles interfacing with global clients on complex technology solutions or security consulting. This could be in technical account management, sales engineering or IT project management 
  • Must have backgrounds in network and/or server planning and design, implementation, and operations, with additional focus on one of more areas of security design

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.


Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Regional Business Information Security Officer (BISO)

Job Segment: Information Security, Pre-Sales, Cyber Security, Security Guard, Security Officer, Technology, Sales, Security

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