Workforce Coordinator | Palawan

Req ID#:  79689

Puerto Princesa, PH

Workforce Coordinator | Palawan

Operations

ABOUT US

 

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

 

 

SUMMARY OF RESPONSIBILITIES

Focuses on maintaining, entering and managing associate information and schedule requests within the site, each campaign and Blue Pumpkin.  Responsible for answering associate scheduling questions and interacting with the account scheduler.  Additional responsibilities include, but are not limited to: entering new hires and processing terminations within Blue Pumpkin, approving shift swaps within the center, processing PTO requests within Blue Pumpkin prior to final schedule runs, updating associate schedule rankings internally/externally to Blue Pumpkin, updating associate proficiencies/availability profiles, maintaining associate mapping tables and ensuring that associates are assigned to the correct campaigns.

 

BASIC QUALIFICATIONS

One year or more of experience in scheduling. Blue Pumpkin experience preferred (in call center environment)

 

WORK EXPERIENCE

At least 1 – 2 years of experience in Facilities Management


EDUCATION

Two-year college degree or equivalent combination of education and experience

 

KNOWLEDGE / SKILLS / ABILITIES

Proven experience communicating with peers and associates.  Ability to evaluate requirements and make sound recommendations

 

 

Workforce Coordinator | Palawan


Job Segment: HR, Call Center, Human Resources, Customer Service