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Operations Manager

Req ID#:  93872

Puerto Princesa, PH

Operations Manager

Operations

SUMMARY OF RESPONSIBILITIES

Manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues

Ensure client and corporate service, quality and contribution goals are met

Ensure that financial, metric and associate satisfaction goals are met; provide leadership and management to associates

Provide training and development opportunities for supervisory team 

Coach and mentor team supervisors

Regularly conduct supervisor team meetings 

Supervise multiple teams for one or more clients

 

BASIC POSITION QUALIFICATIONS

Client Relationship Skills

Financial Management Experience

Performance Management skills

Technical and problem solving skills

 

WORK EXPERIENCE

Four (4) or more years of directly related experience, including 2 or more years of supervisory experience


EDUCATION

Four-year college degree in Business Management/Administration or equivalent combination of education and directly related experience

 

KNOWLEDGE / SKILLS / ABILITIES

Strong leadership skills with the ability to manage large groups of people 

Strong verbal/written communication and facilitation skills

Strong interpersonal skills and experience demonstrating successful customer relationship management

Ability to use a computer (Internet, e-mail, MS Office programs) to complete daily duties

Demonstrated knowledge of contact center operations and customer support

Demonstrated knowledge of the technology industry and general business management

Demonstrated ability to analyze processes, enact change and think operationally and strategically to achieve business goals

 

 

Operations Manager


Job Segment: Operations Manager, Manager, Business Manager, CRM, Operations, Management, Technology

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