Learning Specialist | Palawan

Req ID#:  82240

Puerto Princesa, PH

Learning Specialist | Palawan

Human Resources

ABOUT US

 

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

 

 

SUMMARY OF RESPONSIBILITIES

Develop/implement training programs for contact person personnel

Support the Operations team by providing development refresher and up-traininigs

Handle new hire and cross training classes

Provide direction in finding creative solutions for the training & development of people through a variety of learning methods including mentoring & coaching

Design learning strategies to fill needs as identified through analysis & in partnership with Quality Team

Develop evaluation and validation instruments to collect and interpret date, assessing organization needs and training program effectiveness

 

BASIC POSITION QUALIFICATIONS

Excellent written and verbal communication skills

Strong technical and troubleshooting skills and flexible to changes

Strong facilitation, problem solving, research and decision-making skills

Strong organizational and time management skills with the ability to plan and prioritize

Ability to demonstrate the interpersonal skills necessary for client and site contact

Excellent product knowledge

Technical and Supervisory background – Coaching Capacity

Experience coaching and mentoring others in a complex, fast-paced contact center environment

Solid understanding of training processes and practices for adults

Proven ability to create structured training material

Customer and Goal oriented

Must have no issues with attendance and have a positive work attitude

 

WORK EXPERIENCE

At least 1 year of experience as a CSR/TSR

A least 6 months of Track Trainee (LS) experience.


EDUCATION

BS or AB degree

 

KNOWLEDGE / SKILLS / ABILITIES

Excellent in written and oral communication skills

Effective listening and comprehension skills

Ability to recognize and resolve problems

Ability to assimilate a variety of information and make logical/consistent decisions

Ability to prioritize tasks in order of importance and manage time effectively to ensure deadlines are met

 

TRAINING

Basic Training for Trainers *

 

Learning Specialist | Palawan


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