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Coach / Team Leader (Technical Account) | Palawan

Req ID#:  268482

Puerto Princesa, PH

Coach / Team Leader (Technical Account) | Palawan

Operations

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Job Summary

Ensure that calls are handled professionally

Provide direction and guidance to guarantee consistent achievement of key performance metrics

Achieve, measure, report, and communicate metric goal attainment for assigned team

Ensure accurate and timely communication of client and campaign issues to Manager Site Operations

Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents

Coach, mentor and develop agent team for skills expansion and promotional opportunities

Perform other duties as assigned

Primary Job Responsibilities

Skills/Knowledge/Abilities

    Education

    Experience Target

      Specialized Certifications

        Coach / Team Leader (Technical Account) | Palawan


        Job Segment: Manager, Management, Customer Service

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