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Project Manager

Req ID#:  88788

US

Project Manager

Corporate

 

Sitel is seeking a highly professional Project Manager to work remotely.  You will be joining our Analytics and Client Insights team. Within our team, you’ll join an energized and positive organization dedicated to rolling up their sleeves to deliver value-added solutions, products and services for our clients.

 

As a Project Manager you will be in charge of schedules, budgets, resources and deliverables for project on the business side. Monitors teams to make sure goals and objectives are being kept.

 

Sitel is a leading global outsourcing provider of customer experience management. We collaborate with some of the best-known global brands to harness the industry’s digital transformation and help consistently deliver outstanding customer experiences. With more than 30 years of industry-leading experience, our 75,000 passionate and talented associates support more than 400 clients in 48 languages from 150 offices strategically located in 24 countries.

 

Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.

Responsibilities:

 

  • Responsible for managing multiple facets of several on-going, highly visible projects simultaneously for the business side. 
  • Gather, evaluate, and analyze data; monitor trends; prepare reports, and present recommendations working individually or within team. 
  • Provide support to CIA management team to support achievement of Company and Client goals.
  • Create, maintain, and deliver management reports to include current project status, forecasted vs actual expenses, and cost-benefit analysis of new initiatives.

 

Qualifications and Skills:

 

  • Bachelors’ Degree or higher in a business related field preferred and/or related experience.
  • 2-3 years work experience in project management and/or managing across multiple functional teams.
  • PMP/ITIL/Prince2/Scrum/6sigma certifications desired, not required.
  • Background in managing Analytics and/or Technical projects is highly preferred.
  • Excellent project management skills, follow up, facilitation, verbal/written and presentation skills.
  • Strong interpersonal skills demonstrating ability to work independently and successfully within a cross-functional team. 
  • Familiarity with project management tools and/or software packages.
  • Demonstrated leadership managing people.
  • Experience working in a team-oriented, collaborative environment.
  • Strategic, operational, and technical management skills.
  • Rapidly adapt and respond to changes in a fast paced environment and priorities.
  • Excellent communication, leadership, problem solving, and analytical skills.
  • Ability to elicit cooperation from senior management and other departments.
  • Demonstrated ability to maintain and manage confidential and sensitive data.
  • Travel 10% to 15%, international may be required.

 

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Project Manager


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