Apply now »

Principal Architect- Global Enterprise IT Systems

Req ID#:  332377


Principal Architect- Global Enterprise IT Systems

Information Technology

Learn, Lead & Grow at Sitel Group®   


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

Job Summary


You will be an integral member of highly dynamic Systems Engineering Teams.  The position is considered the master craftsman for all Systems and Active Directory related issues.


You must have hands-on experience in proactively and holistically guiding organizations through transformation and optimization initiatives aligned to the company mission. In this role you will help plan, design, innovate, orchestrate, facilitate, navigate, and operationalize Systems and Active Directory initiatives. The position is responsible for providing forward-looking solutions and concepts. The position also helps to define and implement Systems and Active Directory and reporting standards within the company. 

You Will


  • Oversee the development and deployment of Enterprise IT Standards and “best practices” related to Systems and Active Directory solutions within the infrastructure environment.
  • Coordinate with Systems and Active Directory team for deployment of IT Systems.  Coordinates system implementations with internal and external IT teams as required.  Act as a technical point of contact during installation, configuration, deployment and “hand off” to Engineering & Administrator staff. 
  • Be responsible for driving and overseeing solutions/designs into production. 
  • Maintain technical documentation for policies, standards and procedures for Systems Engineering. 
  • Participate in team or individual efforts to design Systems and Active Directory solutions for internal and external clients, with leadership responsibilities assigned as appropriate
  • Maintain open lines of communications with the internal contacts during implementation and as needed after completion.
  • Act as a subject matter expert for the Systems and Active Directory team, as well as internal and external clients



  • Maintain a cordial relation with vendors, in an effort to negotiate favorable business arrangements, and keep abreast of industry trends in the technology area regarding software and hardware.
  • Manage and provide input regarding budgeting, purchasing and reconciliation of hardware and software.
  • Prepare roadmap proposals for technology solutions to include End of Life, Cost Savings and Optimization evaluations.
  • Evaluate cloud solutions for all Systems and Active Directory deployments.
  • Design and development of all Systems and Active Directory related items.
  • Oversee/Approve change management requests for Systems Engineering.
  • Do problem analysis and troubleshooting of the system as the need arises

You Have


  • A Bachelor's degree (B. A.) in Computer Science or related field or an equivalent combination of education and experience.
  • 7-10 years of experience in designing and engineering systems solutions.
  • A minimum of 4 years previous team lead or managerial experience.
  • A thorough knowledge of computer operations and disaster recovery and avoidance principles.
  • MCSE: Server Platform (2016 or higher) or 10+ years Systems and AD experience.
  • Expert capabilities with Windows Systems and Active Directory concepts & designs to include Security and Operability considerations.
  • A commitment to quality work and the motivation to deliver that work in a fast-paced environment.
  • Merger and Acquisition experience.
  • Project Management experience.
  • Expert level experience with Cloud, Hypervisor
  • The ability to work with customers, staff, and projects in multiple locations across the United States and internationally.

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Principal Architect- Global Enterprise IT Systems

Job Segment: Systems Engineer, Cloud, Computer Science, Architecture, Engineer, Engineering, Technology

Apply now »