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Onboarding Assistant - Porto, Portugal

Req ID#:  322628

Porto, Portugal, PT

Onboarding Assistant - Porto, Portugal

Human Resources

Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.


Come and work with us.


We are looking for a talented and accomplished Onboarding Assistant to join our team.


As an Onboarding Assistant, your daily responsibilities will include:

  • Support the new Associate according with Sitel Standard Operating Procedures (SOP’s)
  • Monitor SF’s Queues regarding future Associate onboarding completion and provide additional request and support to ensure onboarding completion is done 
  • Update / validate NH information in our systems
  • Coordinate with external Partners all steps needed to provide all legal documentation
  • Continuous Critical Thinking to evaluate current processes in place 
  • Emphasize and Dynamic with Sitel Benefits and Programs
  • Ensure with Support departments (IT, Asset, Facilities, Learning, etc.) that Associate has necessary setup for a W@H or Brick & Mortar environments 
  • Availability to visit different locations institutions (Social Security; Finance; Banks, etc.)
  • Continuous adaptation to New Associate needs


To succeed in the role, you will need to have:

  • Advanced level of English (at least C1) both verbal and written
  • Good understanding and experience with HR tools
  • Strong communication and interpersonal skills
  • Self-organized, planning and prioritization skills
  • Assertive with a can-do attitude
  • Attention to detail
  • Ability to work under pressure and adapt quickly to adverse situations
  • Ability to work with staff at all levels
  • Ability to support change initiatives 
  • Knowledge of and experience in the contact center industry (not mandatory)
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Porto, Portugal


Education and experience.

  • College degree in HR Management, Organizational Psychology or a relevant field (preferable)
  • Customer Support Industry experience will be a plus




What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


Join the #SitelLife


Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Apply today!


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