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Become a Customer Service Expert

Part Time Customer Service Representative

Req ID#:  145829

Pompano Beach, FL, US

Part Time Customer Service Representative

Customer Service

Do you enjoy helping others? We are looking for Part Time Customer Service Representatives to provide customer support for a multi-billion dollar global wholesale leader. You will take calls and chat inquiries from members and assist them through the online ordering process. This position is virtual and requires a home office setting that is noise and distraction-free.

Role & responsibilities
  • Receive and process chats and/or calls to answer customer questions about order status, delivery, errors, returns, membership or other concerns with online orders  
  • Communicate with vendors, merchandising, operations and member service center to get and provide updates, minimize delays and resolve issues
  • Handle between 20-25 contacts per day
  • Document and maintain records of customer interactions  
Qualifications & experience
  • Strong communication skills, including the ability to toggle between screens while chatting with the member, vendor or warehouse
  • Type minimum of 30 words per minute at 80% accuracy
  • Customer service and/or retail experience preferred
  • 18+ years of age
  • High school diploma (higher education preferred)
  • Must pass a background check and drug screening


Why Sitel

As an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck; it’s an opportunity to connect, grow and learn from some of the brightest minds in the industry, all while working with some of the best brands in the world.


Apply today and a member of our Recruitment Team will contact you to get started!

We are proud to be an equal opportunity employer. At Sitel, our differences are our greatest strength. We don't just promote diversity - we celebrate it.

Part Time Customer Service Representative

Work on-site, from home - or both.

As a customer service representative, you will handle inbound customer service calls, including billing inquiries, product or service orders, installation scheduling or troubleshooting - via phone, email, chat and social media. 

If you live near one of our locations, our hybrid model offers the flexibility to work from home or on-site, with the option of site-based training.

Benefits and perks of working with Sitel Group:

•  A flexible hybrid model with the option to work on-site and from home (as available)
•  Full-time and part-time availability
•  Paid training
•  Career growth opportunities - more than 90% of our non-agent positions are filled internally
•  Medical and dental benefits for full-time employees
•  Employee discounts and more!

Apply now »