Learning Specialist

Req ID#:  83444

Pompano Beach, FL, US, 33069

Learning Specialist

Operations

Summary of Primary Job Responsibilities:

Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.  Modifies and presents training programs for representatives/agents. Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs. Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.  Participates in identifying program needs, obtaining technical data and scheduling programs. Maintains training records.

 

Education:

Four-year college degree or equivalent directly related work experience.

 

Experience Target:

At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.  

Solid understanding of training processes and practices for adults.

Excellent product knowledge for a specific vertical market.

 

Knowledge / Abilities:

Excellent listening and oral/written communication skills.  

Strong facilitation, problem-solving, research and decision-making skills.  

Solid understanding and use of computer basics (Internet, e-mail, MS Office).  

Organizational and time management skills.

 

Skills:

Ability to manage challenging trainees and customers while remaining in control.  

Good judgment and ability to express thoughts clearly and simply.

Ability to work a flexible schedule.

 

Learning Specialist


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

Job Segment: Learning, Technical Support, Human Resources, Technology