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IT Site System Supt Admin - Pompano Beach, FL

Date: May 17, 2018

Location: Pompano Beach, FL, US

Req #: 67418-en_US

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Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes. According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization. This proves, when you focus on your core competency, that you can be better than anyone else in the world. Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).

Summary of Primary Job Responsibilities:

Provides technical expertise for the site.  Technical manager for site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data.
Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection; maintaining the network hardware and software; configuration, maintenance and upgrading all site servers; monitoring and performing all data backup and recovery processes; setting up login and e-mail accounts.
Works with servers, workstations and printers on the network and in standalone environments.  Monitors system configuration to ensure data integrity is required.
Maintains records and documentation concerning the network, server and LAN/WAN configurations.   This includes system and network monitoring and performance analysis. 
Mentors the Site System Support and Site System Support Senior associates. 
Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description.  This includes providing first support for end users and clients as necessary. 
Follows and enforces the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation.
Education : BA or BS in Computer Science, MIS or similar program; or equivalent work experience. 
Experience Target : 5 years of experience in similar capacity recommended.
Knowledge/Skills/Abilities :
Background in Windows NT, 2000, .Net, Microsoft Office (MCSE); excellent troubleshooting and customer service skills; ability to multi task and take initiatives with minimum direction; ability to manage and direct others; experience with large enterprise environments.
In depth knowledge of Windows Operating Systems (PC and Server) and Microsoft Office, including installation, configuration, recovery and administration; extensive LAN and WAN networking skills, tape backup and restore procedures; ability to manage others and set priorities.
Special Certifications : MCSE preferred

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

Job Segment: System Administrator, Computer Science, Administrative Assistant, Facilities, Technology, Administrative, Operations, Customer Service

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