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Waitrose Customer Service Advisor

Req ID#:  168948

Plymouth, Agent Opening, GB

Waitrose Customer Service Advisor

Job Description

A day in the life…

Waitrose are renowned for their outstanding commitment to being leaders in customer service. Whether you are speaking to customers over the telephone or via email, your warm professionalism and expertise ensure the customer journey is the very best each and every time. You understand that not every customer is a happy customer when they first contact us, but you will build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.

We’re a busy office, with comfortable open plan call decks, where every day brings new challenges and opportunities, pushing you to set sail on your new career journey with us.

Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.


You must live within 1 hour of Plymouth for this role as you will need to be on site for training!

This role will start on site and then move to work at home after training and grad bay (approx. 2 weeks). You will require the following computer and internet connection to do this role once you start working at home:


Equipment Specifications

· Minimum 1.8GHz with at least two processor cores, it should be less than 5 years old. Intel Atom, Celeron, Core 2 Duo or Pentium branded processors aren't supported

. Desktop or laptop Windows 8.1-10 or Mac system only.

· Minimum 4GB memory (RAM)

· 20GB free space. HDD or preferably SSD drive type

· Minimum single monitor with at least 1440 x 900 resolution

· Keyboard, Mouse and USB Headset

· 1 free USB port

Network Specifications

· 3Mbps download and 1Mbps upload speeds

Start Date

We have now concluded our recruitment for this role. We will keep your application as part of our talent pool and contact you once we have new start dates.

To join our crew

· Natural flair for conversation and equally impressive listening skills – creating customer loyalty

· Strong written and verbal communications

· 6 months of customer service experience

· Ability to work accurately under pressure

· Computer Literate

· This role requires you to be at least 18 years old

What you need to know

Temporary Full Time contracts of 37.5 hours a week however we may consider part time requests. Our customers need to be able to contact us throughout our opening hours: Monday to Sunday, 7am-11pm. These opening hours may extend during our peak month of December. Your shifts will be scheduled within these opening times.

As a customer service advisor we aim to publish your shifts 3 weeks in advance. Pay rate of £8.20 (under 25) or £8.72 per hour (25 and over).

The training period is 1 week of Monday to Friday 9am-5:30pm before moving on to gradbay for a further week of Monday to Friday 9am-5:30pm and then after this your shift rotations will begin.


You will be required to complete our online application which takes approximately 30-40 minutes. Please try not to skip the IT test as this will form part of your application result.

If you applications passes, our recruitment team may call from a telephone number with the prefix 01923 rather than 01752. Please look out for our call. We look forward to speaking to you soon. You will need to be able to provide right to work documentation if successful.

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Waitrose Customer Service Advisor

Job Segment: Customer Service

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