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Team Manager

Req ID#:  84594

Plymouth, Support Opening, GB

Team Manager

Operations

Job Summary

 

A day in the life…

As a Team Manager, our people are your customers and you play a pivotal part in putting your team first and inspiring them to become a loyal customer to our business. Sitel advocate for a People First approach throughout our business with Customer Service as our area of expertise.

You will create an environment for success by providing regular coaching, engaging and motivating your team and proactively managing your team results. It is vital that you are a confident and experienced leader that can effectively deliver in a fast paced and changeable environment.

In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Client. You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures.

To join our crew, we ask that:

  • you have experience managing and leading a team (essential)
  • you can demonstrate experience in a contact centre (desirable)
  • you have confidence in learning and using a variety of computer systems and data sets to drive your teams success in delivering business objectives (against KPI’s and metrics)
  • you are comfortable with a wide variety of people management tasks and roles.
  • you are able to manage your time effectively under pressure
  • you are able to demonstrate a good understanding of your role in the wider success of our business
  • you are skilled in engaging and motivating a team through open communication, reward and recognition and your ability to role model our core values

What you need to know:

  • Permanent contract 
  • Full Time (37.5 hours/week)
  • Our customers need to be able to contact us throughout our opening hours which are …

7am - 11pm Monday to Sunday

  • As a Team Manager, your shifts will follow a rolling seven week rota which mirrors your teams hours
  • Pay rate of £19,314 - £22,500 per annum dependent on experience plus up to 10% of your annual earnings as a target related bonus.

Benefits:

  • Onsite discounted cafeteria
  • Taking care of your future with Pension Schemes and Eye Care vouchers
  • A straight forward commute, well-served by public transport and with onsite parking.
  • Discounts on behalf of various clients
  • Rewards system
  • Access to a holiday buy back scheme
  • Career progression – opportunities to develop your skills further!

“…a company that believes in progression”

“…the company is run with people in mind, employees and the customer. The company respects it's employee's and gives every chance for them to use any existing skills to progress or turn your hand to something new and develop you.”

“Always a fantastic atmosphere in the ship! It's the people who make it a great place to work and we have some great people!”

Apply today and one of our crew will be in touch soon!

Job Types: Full-time, Permanent

Experience Target

  • Experience managing, coaching and developing others.

Team Manager


Job Segment: Manager, Call Center, Management, Customer Service

Apply now »