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John Lewis Customer Service Advisor - Plymouth

Req ID#:  157551

Plymouth, Agent Opening, GB

John Lewis Customer Service Advisor - Plymouth

Operations

Sitel Group

Learn, Lead & Grow at Sitel Group® 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. 

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.   

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.   

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.   

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.   

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.  

 

About Sitel

 

About Sitel Group® 

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints.  

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation. 

Job Description

Fantastic opportunities are now available to join the crew at our iconic Ship Building in Derriford Business Park. As we continue to grow we are looking to welcome aboard people with a passion for helping customers and solving problems, to help us become a flagship for customer service in Plymouth!

We’re a busy office, with comfortable open plan call decks, where every day brings new challenges and opportunities, pushing you to set sail on your new career journey with us.

PLEASE NOTE. This is a work at home position once training is completed on our site in Plymouth. You must live within 1 hour of Plymouth to be considered. You must have your own equipment which meets the specifications below.

Start Dates

We do not currently have any start dates so your application will be kept as part of our talent pool

A day in the life....

Our Client, John Lewis, are renowned for their outstanding commitment to being leaders in customer service. Whether you are speaking to customers over the telephone or via email, your warm professionalism and expertise ensure the customer journey is the very best each and every time. You understand that not every customer is a happy customer when they first contact us, but you will build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.

To join our crew

· Natural flair for conversation and equally impressive listening skills – creating customer loyalty

· Strong written and verbal communications

· 6 months of customer service experience

· Ability to work accurately under pressure

· Computer Literate

About you

· We want you to WOW customers over the phone

· Be adaptable and be able to multi task

· We want you to be enthusiastic and a have a BE BOLD attitude

· Attention to detail is key

· WORK together approach with excellent communication skills

· We want people who are responsible, reliable, punctual and fun

· We are not interested in people who are not committed to fulfilling the job requirements

· Build trust by working smart, as a team and individually

What you need to know

Temporary Full Time contracts available at 37.5 hours a week. Our customers need to be able to contact us throughout our opening hours. Monday to Sunday 8am ‘til 9pm. We have 7 week rotations with a combination of early shifts, late shifts and mid shifts, which starts after your training. As a customer service advisor we aim to publish your shifts 3 weeks in advance. Pay rate of £9.04 per hour.

The contract is initially 2 months. There may be the possibility to become permanent after the contract but this will depend on your performance and the business requirements.

This is an onsite role in our Plymouth contact centre for training, moving to work at home after 6-8 weeks.

The training period is 2 weeks classroom of Monday to Friday 9am-5:30pm before moving on to gradbay for a further 2-4 weeks.

Work at home IT Requirements

Operating System

· A Windows (8.1 or above) or macOS (10.12 or above)

Hardware

· Desktop (Preferred) or Laptop

· Devices should be less than 5-years old

· CPU should be a minimum of 1.8GHz with at least two processor cores. Intel Atom, Celeron or Pentium branded processors aren’t supported

· You should have a minimum of 4GB memory (RAM)

· Stereo speakers and a sound processor or card that supports these

· A minimum of 20GB Free Storage (SSD preferred)

· A screen resolution of, at a minimum, 1440x900

· Ideally a second dual screen a minimum resolution of 1440x900 (or at least the capability to run dual screens)

Network and Peripherals

Network

· A Broadband connection with a minimum of 6Mbps download and 2Mbps upload speeds. 4G/5G connections are not supported

· Wired Internet Connection

Peripherals

· A Wired Keyboard and Mouse

· A Wired USB Headset with Boom Mic

· A Spare USB-port

Please do not apply if you do not have the correct equipment or a quiet workspace to work from at home!

What to expect from us

· Personal development. Working in a call centre will give you many professional and life skills as well as helping build confidence.

· Paid training

· Shift slides and flexi days

· On site café

· Fun team environment

· Access to great tools and resources.

· Discounts on gym, cinemas, restaurants and more!!!

· Temporary contracts of 37.5 hours a week!

· Paid overtime to suit you!

Data Notice

Our recruitment team may call from a telephone number with the prefix 01923 rather than 01752. Please look out for our call. We look forward to speaking to you soon. You will need to be able to provide right to work documentation if successful.

Data Notice The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

COVID-19 Considerations

We require you to wear a face mask when on site appart from when at your desk. You are required to sanitise your hands and have your temperature checked when entering the building. Social distancing is required at all time.

John Lewis Customer Service Advisor - Plymouth


Job Segment: Call Center, Customer Service

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