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John Lewis Customer Service Advisor

Req ID#:  340530

Plymouth, Agent Opening, GB

John Lewis Customer Service Advisor


Job description


Location: You must live within 1 hour of Plymouth for this role as the training does require you to train at our Plymouth site.


Would you like to work from the comfort of your own home from £9.70 per hour?

Are you tired of commuting in busy traffic or paying bus fares?

Gain flexibility in your life, you can put the washing on while you work, cook your lunch in your own kitchen and not have to leave your pets alone all day.

Save time in your day and evenings and recover that valuable time back to relax.

Does this flexible way of working appeal to you?

If so we have a fantastic role working on behalf of one of the UK's leading brands, John Lewis, all from the comfort of your own home.

Whether you come from a retail, hospitality, contact centre or any other background really, as long as you love to help people and have a passion for assisting customers we would like to speak to you!

The training:

You will receive five weeks of paid, expert, facilitator lead training to ensure you have all the tools you need to be successful. You will need to attend our site in Plymouth during the training period.

The Pay:

£9.70 per hour. Weekly Pay.

Your Contract

This is a fixed term contract, working 37.5 hours per week. We can consider part time requests after training is completed. 

We are open Monday to Sunday 08:00 – 21:00. We will need you to be fully flexible across our opening hours.

You will be paid weekly, 1 week in arrears for the hours you work INCLUDING any overtime.


Does this sound like the role for you? Apply Now!

Skills and Qualities

· Ability to build a rapport with customers

· Computer literate (Required)

· Confident telephone manner

· Be able to communicate successfully, confidently and clearly (verbal and written)


Work in the comfort of your own home office. You will receive 20 days holiday plus bank holidays.

Discounted membership to an onsite Gym

We are proud to have an extremely diverse and inclusive workforce at Sitel Plymouth

Our Location

Sitel Plymouth is one of the largest providers of job opportunities within the local area.

Currently situated at the Barbican, we have a happy, bright and airy office environment with views over the marina, and we are easily accessible by public transport and by foot. We are a 10 minute walk from the city centre and a 15 minute walk from the train station.

We have a casual dress code making us all feel at ease and at home! We have regular engagement activities throughout the year to reward you for your hard work and it’s a great opportunity to meet new people.

IMPORTANT: You need to have your own computer at home which meets these specifications (if you do not, please let the recruiter know as we maybe able to provide equipment):


· Desktop (Preferred) or Laptop

· Devices should be less than 5-years old

· CPU should be a minimum of 1.8GHz with at least two processor cores. Intel Atom, Celeron or Pentium branded processors aren’t supported

· You should have a minimum of 4GB memory (RAM)

· Stereo speakers and a sound processor or card that supports these

· A minimum of 20GB Free Storage (SSD preferred)

· A screen resolution of, at a minimum, 1280x780

MacBook's are not supported.


· A Broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds. 4G/5G connections are not supported

· Wired Internet Connection


· A Wired Keyboard and Mouse

· A Wired USB Headset with Boom Mic

· A Spare USB-port

Your training will be Mon-Fri 9:00am – 17:30pm.

We really look forward to reviewing your application so apply now and join our family!

Contract length: Permanent

Part-time hours: 16-40 per week

John Lewis Customer Service Advisor

Job Segment: Call Center, Bank, Banking, Customer Service, Finance

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