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Customer Service Advisor - Plymouth

Req ID#:  206950

Plymouth, Agent Opening, GB

Customer Service Advisor - Plymouth

Operations

About Us

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Job Summary

Sitel are renowned for their outstanding commitment to being leaders in customer service. Whether you are speaking to customers over the telephone or via email, your warm professionalism and expertise ensure the customer journey is the very best each and every time. You understand that not every customer is a happy customer when they first contact us, but you will build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.

We’re a busy office, with comfortable open plan call decks, where every day brings new challenges and opportunities, pushing you to set sail on your new career journey with us.

Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.

It is proven that contact centre roles can be great opportunites to build skills and confidence speaking to people, using computers, independance working and ultimately can set you on a successful career path for the future.

Please note: You must live within 1 hour of Plymouth for this role as you will need to be on site for training and maybe required to commute each day!

Key Information

We have a range of different roles at our Plymouth site. Some of these are temporary, and other will be on a more permanent basis. Our pay rates range from £8.36-£10 depending on factors such as age and campaign.

We generally ask that staff are full flexible monday to sunday between 7am and 11pm but this requirement will vary dependant on the role you are offered.

*For our work at home roles, training is generally conducted at our site in Plymouth. Training periods can vary from 2 week to 5 weeks after which you would be expected to work from home on your own device.

We recruit for roles based onsite and at home throughout the year.

We aim to publish shifts at least three weeks in advance and offer a variety of shift patterns.

Equipment Specifications

Equipment Specifications *(for work at home roles)

· Minimum 1.8GHz with at least two processor cores, it should be less than 5 years old. Intel Atom, Celeron, Core 2 Duo or Pentium branded processors aren't supported

. Desktop or laptop Windows 10 or Mac system only. Mac systems made after 2018 are not supported.

· Minimum 4GB memory (RAM)

· 20GB free space. HDD or preferably SSD drive type

· Minimum single monitor with at least 1440 x 900 resolution

· Keyboard, Mouse and USB Headset

· 1 free USB port

Network Specifications

· 20Mbps download and 10Mbps upload speeds

Skills and Abilities

To join our crew

· Natural flair for conversation and equally impressive listening skills – creating customer loyalty

· Strong written and verbal communications

· 6 months of customer service experience

· Ability to work accurately under pressure

· Computer Literate

· Our roles require you to be at least 18 years old

Benefits

· Onsite discounted cafeteria

· Discount gym memberships

· Taking care of your future with Pension Schemes and Eye Care vouchers

· A straight forward commute, well-served by public transport and with free onsite parking.

· Discounts on behalf of various clients

· Rewards system

· Career progression – opportunities to develop your skills further!

Plymouth Employee Feedback

 

•91% of people are made to feel welcome.

•89% of employees said we learn from each other.

•93% said they I'm encouraged to exceed customers' expectations.

“Always a fantastic atmosphere in the ship! It's the people who make it a great place to work and we have some great people!”

Customer Service Advisor - Plymouth


Job Segment: Call Center, Customer Service

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