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Solutions Manager EMEA

Req ID#:  339114

Pasig, PH, 1800 MA Milford, DE, US, 19963 Troyes, FR, 10000 DK AU Quezon City, PH, 1110 NL Baguio City, PH, 2600 MA Saint John, New Brunswick, CA, E2J 1M5 PT FR Hyderabad, IN, 500081 IN Porto, PT, 4050-344 Berlin, DE, 13629 Asheville, NC, US, 28803 Lisboa, PT, 1990-084 Miami, FL, US, 33131 CI PA PL IT Managua, NI Las Cruces, NM, US, 88011 BG Amarillo, TX, US, 79110 PAU, FR, 64000 COURNON D'AUVERGNE, FR, 63800 GB NL Barcelona, ES, 8940 Buffalo, NY, US, 14207 Fes , MA, 30000 Angeles City, Pampanga, PH, 2009 GB MA, 20000 AU Exeter, GB, EX1 1ST GB CO Dusseldorf, DE, 40476 FR IN IN WASQUEHAL, FR, 59290 FR BR Pasig City, PH AU Albuquerque, NM, US, 87109 São Paulo, BR, 01144-010 RS Burgas, BG, 8000 Magdeburg, DE, 39112 MA CA Spartanburg, SC, US, 29303 PT Chennai, AP, IN, 600113 MA Madrid, ES, 28045 MA, 10000 Augusta, GA, US, 30906 Kingston upon Thames, GB, KT2 6LZ Baguio City, PH, 2600 IN MA, 10000 Pasig City, PH, 2605 SN Tarlac City, PH, 2301 Coventry, GB, CV3 4LF Nashville, TN, US, 37203 MA IN MA, 10000 Glasgow, KY, US, 42141 AU Caribou, ME, US, 4736 Madrid, ES, 28830 Copenhagen, DK, 2300 BR, 24020-082 Birmingham, GB, B4 6GA Coventry, GB, CV1 3BH MA Pasig, PH, 1800 FR CL Perigny, FR, 17180 PT Nisava, RS, 18000 Miami, FL, US, 33131 Rickmansworth, GB, WD3 9YS St. Catharines, ON, CA, L2R 5L3 Paris, FR, 75009 Onehunga, NZ, 1061 IN PA Puerto Princesa City, PH, 5300 Berlin, DE, 13629 PA Varna, BG, 9009 Bogotá, CO Managua, NI Middlesex, GB, TW6 2GW Krefeld, DE, 47807 BR Derriford, GB, PL6 5AA MA Tarlac City, PH, 2301 MA Stratford upon Avon, GB, CV37 9HY Andalusia, AL, US, 36421 Painted Post, NY, US, 14870 MA Mandaluyong City, PH, 1550 PT Bogota, CO Dessau, DE, 6844 Pasig City, PH, 1605 Casablanca , MA, 20300 Sofia, BG, 1407 Watford, GB, WD25 7GS Miami, FL, US, 33131 GB Knoxville, TN, US, 37922 Cali, CO Warsaw, PL, 02-675 CA PT US FR DE FR MA, 10000 Dusseldorf, DE, 40476 Sevilla, ES, 41920 FR IN FR Dagupan City, PH, 2400 Tarlac City, PH, 2301 Best, NL, 5684 PK B, ES Plymouth, GB GB San Pedro Garza Garcia, MX FR AU GB Oak Ridge, TN, US, 37830 IN PA Sevilla, ES, 41011 Dessau, DE, 6844 Pompano Beach, FL, US, 33069 IN US Dallas, TX, US, 75243 Rhodes, NSW, AU, 2138 Fes , MA, 30000 MA FR Fes , MA, 30000 IN Gurgaon, IN, 122003 Copenhagen, DK, 1050 Fes&#160, MA, 30000 GB FR BLOIS CEDEX, FR, 41043 Norman, OK, US, 73071 NSW, AU GR FR Miami, FL, US, 33131 GB FR FR Gdańsk, PL Swansea, GB, SA79BB Omaha, NE, US, 68134 Varsity Lakes, QLD, AU, 4227 BR, 60110-141 Cali, CO Tranbjerg J, DK, 8310 PA MA MA Fes , MA, 30000 MA Pasig City, PH, 1600 US Quezon City, PH, 1110 FR San Angelo, TX, US, 76904 København N, DK, 2200 MA Las Vegas, NV, US, 89119 Belgrade, RS, 11070 Las Vegas, NV, US, 89119 Abidjan #160, CI, 18 BP 323 FR Hamilton, AL, US, 35570 Pasig City, PH, 1605 IT Bartlesville, OK, US, 74006 NANCY, FR, 54000 Crows Nest, NSW, AU, 2065 GB MA, 10000 ES IE Madrid, ES, 28045 MA Coventry, GB, CV12TA MA Omaha, NE, US, 68134 Lake City, FL, US, 32025 ES Milano, IT, 20147 GB CA Baguio, PH, 2600 Mumbai, AP, IN, 400072 BG MA PT Miami, FL, US, 33131 Baguio City, PH Quezon City, PH, 1110 Mandaluyong City, PH NI FR ROMAINVILLE, FR, 93230 Buffalo, NY, US, 14202 MA FR Las Rozas, ES, 28230 PA Baguio City, PH, 2600 Rabat, MA, 10000 SAINT ETIENNE DU ROUVRAY CEDEX, FR, 76801 US Newcastle upon Tyne, GB, NE12 8EW Sønderborg, DK, 6400 ES Pasig City, PH, 1604 M, ES, 28045Previ MX MA GB IE Mandaluyong City, PH, 1550 Baguio City, PH MA, 20000 Fes , MA, 30000 Barranquilla, CO Ocala, FL, US, 34475 BE EuroCentral, GB, ML1 4WQ Puerto Princesa, PH VERVINS, FR, 02140 São Paulo, BR, 03164-200 JUILLAN, FR, 65290 Rabat, MA, 10000 Riga, LV, 1000 PT Dakar, SN, 12500 Krefeld, DE, 47807 Paris, FR, 75009 Fes , MA, 30000 MA, 10000 Potsdam, DE, 14471 Maitland, NSW, AU, 2320 MA ST JEAN BONNEFOND, FR, 42650 MA Romainville, FR, 93230 ES US DE Polska, PL, 66-400 Quezon City, PH, 1100 GB MA, 10000 Wittenberg, DE, 6886 Bedfordshire, GB, LU4 9TT Fishers, IN, US, 46037 København SV, DK, 2450 FR Baguio City, PH NZ Potsdam, DE, 14471 FR IE Athens, GR, 104 34 Getafe, ES, 28906 Exeter, GB, EX1 1ST US MA

Solutions Manager EMEA

Solutions

Summary

The EMEA Solutions Manager will be involved in leading and managing the solution design for BPO opportunities, including, but not exclusively, customer service, technical support, sales and back-office services – and how value-add may be effectively integrated into these solutions. This role will add value to client organizations throughout the sales process, ensuring effective transition to the implementation team. In addition to providing world class solutions, this role also includes aspects of sales, commercial and contractual support.

 

 Primary responsibilities

    • Work with Market leaders, EXP+ Sales, Win teams, Bid Management and other departments across Sitel, to develop winning solutions that integrate people, processes, IT and digital solutions.
    • Contribute to high-class responses to formal RFI’s/RFP’s/RFQ’s (Requests for Information / Proposal / Quotation) and other company sales collateral.
    • Evaluate and analyze client requirements and provide innovative detailed solutions to meet those needs.
    • Provide leadership of Win Teams to ensure high quality, added value and winning solutions, alignment with timeframes and output expectations.
    • Ensure all materials are written in a professional manner, reviewing for the quality of output.
    • Evaluation and analysis of client objectives and requirements; collaboration with Sales and Account Management team in evaluating multi-geography strategic and operational solutions and commercial approach.
    • Development of world class customized service solutions in conjunction with Operational, Technical, Finance, Legal and Implementation teams.
    • Identification of internal and client risks and on-going risk management of the solution through to the implementation handover.
    • Participation in client presentations, site visits and the due diligence processes at client sites.
    • Gather information from a range of sources (wider Sitel, internet, industry magazines, competitor profiling, etc.) for inclusion in sales documents
    • Develop and maintain knowledge of certain industry verticals and contact centre technology benefits.
    • Take personal responsibility to understand and comply with all company and client security requirements and policies.
    • Guarantee alignment of solutions provided with markets and company strategy.
    • Perform any other reasonable duties that may be requested.

 

Qualifications

 

Education (if beyond High School or equivalent):

Bachelor’s degree in any of the following or related areas: Marketing, Engineering, Business Studies, Social Science, etc.

 

Experience Target (in this job or a related function/field):

  • Minimum three years related experience or equivalent combination of education and experience.
  • Fully understand contact center operations, sizing, pricing, business dynamics, and how improvements and innovation might be delivered.
  • Experience working in pan-European or Global teams an advantage  
  • Experience with Digital solutions related to customer experience interactions is a plus. Provided thought leadership experience in relevant organizations.

 

Working Hours

Flexible, but must include working hours Monday through Friday, and may require night/weekend work from time to time dependent on work volumes and deadlines.

 

Work Location

Virtual

 

Skills:

  • Thought leadership.
  • Ability to coordinate people across disparate locations.
  • Ability to produce world-class sales proposals.
  • Ability to present information in a clear and comprehensible manner.
  • Creativity and innovation.
  • Ability to work under pressure.
  • Energetic and self-motivated, with a keen desire to make a difference.
  • Good communicator (both verbally and in writing), able to build strong working relationships.
  • Ability to challenge the status quo.
  • Attention to detail and focus on accepting only the best.

 

Knowledge/Abilities:

  • Excellent written and oral communication skills; comfortable working with senior managers, directors, and board members.
  • Commercial acumen.
  • Robust proposal writing and presentation skills.
  • Excellent working knowledge of Microsoft Office (Word, Excel, and PowerPoint) and other presentation tools.
  • Native English language skills required (CEFR C2. Further knowledge of a major European language is a plus (French, Spanish, German, etc.).

 

Travel Required

Travel may be required across the region. Work activity is client driven so flexibility to work at a different location, on occasion, is required.

Solutions Manager EMEA


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