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Security Assurance Analyst

Req ID#:  336710

Coventry, GB, CV12TA

Security Assurance Analyst



This position will support all aspects of compliance to information security requirements, IT industry standards and regulatory requirements (e.g., HIPAA, HITRUST, ISO 27001, SOC 1 and SOC 2 regulatory compliance) across Sitel Group from a global perspective. The position will assist with the production of risk assessments, contract reviews/assessments, audit and contingency planning, and evidence gathering. The position will support Security Assurance activities of other departments, measure inter-company and business-unit compliance to IT standards, evaluate reports and provide contractual certifications and accreditations.  This position shall coordinate audit gap-analysis and remediation efforts. 



  • Adheres to Sitel policies on ethics and integrity.
  • Perform work on Security Assurance and IT compliance matters; supports the Director, Global Security Assurance in pre-sale activities, assists with compiling responses to RFI/RFP questions for HITRUST, HIPAA, SOC 1 and SOC 2, answers and facilitates completion of data-security questionnaires, supports completion of client risk assessments, and measures compliance with contractual obligations.
  • Support Sitel Group’s Global Security Assurance (GSA) Program and IT audits/assessments, conforming to existing policies and procedures, as well as all applicable laws and regulations.
  • Compile and track risk and policy infractions, violations and compromises for reporting to business-unit stakeholder, client-representatives, and corporate leadership per the required guidelines.
  • Conduct analysis and provide recommendations for management on identification of needs affecting the success of Sitel Group’s GSA mission and objectives.
  • Maintain Company compliance with applicable security laws, regulations, Company security policies, procedures, and standards across the enterprise.
  • Maintain technical competence in compliance and audit management methodology, tools, and best practices.
  • Works closely with global divisions to provide insight to current compliance issues and will be responsible for moderately complex research and trending to assist with analysis and ensure overall IT compliance performance.
  • Conduct research on various topics related to security, governance, and enterprise management
  • May perform other additional duties and responsibilities as assigned.



  • Bachelor's degree in Computer Science, Computer Security, Information Technology or relevant field preferred.  Experience and/or certifications can be accepted in lieu of education.
  • O-3 years of experience in Third party risk management, Information Risk and Compliance or equivalent compliance audit experience.
  • Familiarity with control frameworks such as NIST, ISO 27001, COSO, or CobIT required.
  • Experience with cybersecurity in a highly regulated environment (healthcare/finance) preferred.
  • Experience with HITRUST a plus.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have effective analytical abilities, strong interpersonal skills and the maturity and motivation to work effectively across project teams.
  • Working with internal and external IT support teams, developing rapport and trust
  • Ability to take initiative, plan, organize, prioritize, and balance multiple tasks and/or projects to ensure target dates and goals are achieved.
  • Ability to build relationships and work in a team atmosphere.
  • Ability to work independently towards goals.
  • Excellent communication skills, both verbal and written.
  • Present ideas, expectations and information in a concise, well-organized way.
  • Keep Director of Global Security Assurance apprised of activities, issues, commitments, etc.
  • Demonstrate self-confidence, energy and enthusiasm.
  • Ability to be resourceful, creative and flexible.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to speak and listen.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.



Sitel Group is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Sitel Group is proud to be an equal employment opportunity employer.  Sitel Group is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.



The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position.  It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. 


Security Assurance Analyst

Job Segment: Information Security, Computer Science, Corporate Security, Risk Management, RFP, Technology, Security, Finance, Sales

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