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Inside Sales

Req ID#:  338343

Pasig, PH, 1800 Pasig, PH, 1800 Pasig, PH, 1800 GB Coventry, GB, CV12TA GR Dakar, SN, 12500 Dallas, TX, US, 75243 MA Dessau, DE, 6844 Dessau, DE, 6844 BG Dusseldorf, DE, 40476 Dusseldorf, DE, 40476 Coventry, GB, CV3 4LF Best, NL, 5684 PK Exeter, GB, EX1 1ST Exeter, GB, EX1 1ST GB MA Fes , MA, 30000 Fes , MA, 30000 Fes , MA, 30000 Fes , MA, 30000 IN RS Fes , MA, 30000 NZ Albuquerque, NM, US, 87109 Quezon City, PH, 1110 Nisava, RS, 18000 Fes , MA, 30000 Mandaluyong City, PH Maitland, NSW, AU, 2320 NI Derriford, GB, PL6 5AA Chennai, AP, IN, 600113 Varsity Lakes, QLD, AU, 4227 Fes , MA, 30000 Bogotá, CO Fes&#160, MA, 30000 Miami, FL, US, 33131 IN Baguio City, PH B, ES US Belgrade, RS, 11070 SAINT ETIENNE DU ROUVRAY CEDEX, FR, 76801 MA Fishers, IN, US, 46037 Copenhagen, DK, 1050 GB US Coventry, GB, CV1 3BH GB San Pedro Garza Garcia, MX Milano, IT, 20147 BR, 60110-141 Tranbjerg J, DK, 8310 Hyderabad, IN, 500081 ROMAINVILLE, FR, 93230 FR NL GB FR FR MA Polska, PL, 66-400 Quezon City, PH, 1110 CL ES Perigny, FR, 17180 Troyes, FR, 10000 Puerto Princesa, PH NL FR Gdańsk, PL Middlesex, GB, TW6 2GW MA FR Fes&#160, MA, 30000 MA, 20000 GB AU IN Glasgow, KY, US, 42141 Norman, OK, US, 73071 Las Vegas, NV, US, 89119 MA MA, 10000 Potsdam, DE, 14471 Fes , MA, 30000 FR IT Polska, PL, 66-400 Oak Ridge, TN, US, 37830 Crows Nest, NSW, AU, 2065 GR BG Hamilton, AL, US, 35570 CA NSW, AU St. Catharines, ON, CA, L2R 5L3 Tarlac City, PH, 2301 Gurgaon, IN, 122003 Mandaluyong City, PH, 1550 Miami, FL, US, 33131 IN PT BE CA Pompano Beach, FL, US, 33069 Barcelona, ES, 8940 IN AU Riga, LV, 1000 IN CO BG São Paulo, BR, 03164-200 VERVINS, FR, 02140 FR Lisboa, PT, 1990-084 Angeles City, Pampanga, PH, 2009 MA Coventry, GB, CV3 4LF BR, 24020-082 Coventry, GB, CV12TA IN Varna, BG, 9009 FR Quezon City, PH, 1100 MA Saint John, New Brunswick, CA, E2J 1M5 Berlin, DE, 13629 Pasig City, PH, 1604 Copenhagen, DK, 2300 Swansea, GB, SA79BB Burgas, BG, 8000 PL BR, 60110-141 Pasig, PH, 1800 MA, 20000 IE Madrid, ES, 28045 Las Vegas, NV, US, 89119 Fes , MA, 30000 EuroCentral, GB, ML1 4WQ København N, DK, 2200 Cali, CO Sofia, BG, 1407 Rabat, MA, 10000 Buffalo, NY, US, 14207 Hamilton, AL, US, 35570 MA FR MA, 10000 JUILLAN, FR, 65290 Managua, NI GB Athens, GR, 104 34 København SV, DK, 2450 Middlesex, GB, TW6 2GW Puerto Princesa City, PH, 5300 Pasig City, PH MA, 10000 PA Sevilla, ES, 41011 Berlin, DE, 13629 Krefeld, DE, 47807 Knoxville, TN, US, 37922 ES Magdeburg, DE, 39112 Plymouth, GB COURNON D'AUVERGNE, FR, 63800 SN Bartlesville, OK, US, 74006 Baguio, PH, 2600 Andalusia, AL, US, 36421 MA FR Rhodes, NSW, AU, 2138 Warsaw, PL, 02-675 MA Maitland, NSW, AU, 2320 DK Omaha, NE, US, 68134 Pasig City, PH, 1605 Managua, NI Baguio City, PH FR MA Sønderborg, DK, 6400 IN ST JEAN BONNEFOND, FR, 42650 Getafe, ES, 28906 Abidjan #160, CI, 18 BP 323 MA Exeter, GB, EX1 1ST Onehunga, NZ, 1061 FR MA MA PA IT Baguio City, PH, 2600 PA Newcastle upon Tyne, GB, NE12 8EW M, ES, 28045Previ Dusseldorf, DE, 40476 FR Omaha, NE, US, 68134 MX Potsdam, DE, 14471 FR BLOIS CEDEX, FR, 41043 IE PT San Angelo, TX, US, 76904 Dakar, SN, 12500 Sevilla, ES, 41920 GB MA MA, 10000 Barranquilla, CO Ocala, FL, US, 34475 Tarlac City, PH, 2301 Dagupan City, PH, 2400 US Rickmansworth, GB, WD3 9YS Wittenberg, DE, 6886 US MA Pasig City, PH, 2605 DE Kingston upon Thames, GB, KT2 6LZ MA Krefeld, DE, 47807 FR AU GB Casablanca , MA, 20300 Glasgow, KY, US, 42141 Madrid, ES, 28045 PT IN Dallas, TX, US, 75243 Fes , MA, 30000 FR PT Quezon City, PH, 1110 PT Gurgaon, IN, 122003 GB NANCY, FR, 54000 Las Rozas, ES, 28230 MA GB Miami, FL, US, 33131 Las Cruces, NM, US, 88011 Baguio City, PH Paris, FR, 75009 Watford, GB, WD25 7GS PA GB MA Rabat, MA, 10000 FR Baguio City, PH, 2600 Romainville, FR, 93230 PA Mandaluyong City, PH, 1550 FR Paris, FR, 75009 Tarlac City, PH, 2301 Best, NL, 5684 PK BR CI São Paulo, BR, 01144-010 Dusseldorf, DE, 40476 Bogota, CO Augusta, GA, US, 30906 DE Dessau, DE, 6844 IN MA, 10000 Spartanburg, SC, US, 29303 AU PT Dessau, DE, 6844 Amarillo, TX, US, 79110 Stratford upon Avon, GB, CV37 9HY Gdańsk, PL Hyderabad, IN, 500081 Mumbai, AP, IN, 400072 PAU, FR, 64000 Baguio City, PH, 2600 MA, 10000 US Asheville, NC, US, 28803 IN GB Lake City, FL, US, 32025 MA, 10000 MA Painted Post, NY, US, 14870 FR Cali, CO Birmingham, GB, B4 6GA Fishers, IN, US, 46037 IN IN Buffalo, NY, US, 14202 Fes , MA, 30000 IN AU Exeter, GB, EX1 1ST PT IE Pasig City, PH, 1600 CA PA Pasig City, PH, 1605 BR WASQUEHAL, FR, 59290 MA ES Miami, FL, US, 33131 Bedfordshire, GB, LU4 9TT Nashville, TN, US, 37203 US ES Caribou, ME, US, 4736 Madrid, ES, 28830 US Porto, PT, 4050-344 Milford, DE, US, 19963 Miami, FL, US, 33131 MA GB MA MA FR GB FR Kingston upon Thames, GB, KT2 6LZ Knoxville, TN, US, 37922 Krefeld, DE, 47807 Krefeld, DE, 47807 BR Perigny, FR, 17180 FR Lake City, FL, US, 32025 Las Cruces, NM, US, 88011 Las Vegas, NV, US, 89119 Las Vegas, NV, US, 89119 US FR ES IE Lisboa, PT, 1990-084 PT PT PT Bedfordshire, GB, LU4 9TT Las Rozas, ES, 28230 M, ES, 28045Previ Madrid, ES, 28045 Madrid, ES, 28045 Madrid, ES, 28830 Magdeburg, DE, 39112 Managua, NI Managua, NI GB Quezon City, PH, 1110 Quezon City, PH, 1110 Quezon City, PH, 1110 Quezon City, PH, 1100 Pasig City, PH Pasig City, PH, 1604 Pasig City, PH, 1605 Mandaluyong City, PH, 1550 Mandaluyong City, PH Mandaluyong City, PH, 1550 IN Rickmansworth, GB, WD3 9YS EuroCentral, GB, ML1 4WQ Miami, FL, US, 33131 Miami, FL, US, 33131 Miami, FL, US, 33131 Miami, FL, US, 33131 Miami, FL, US, 33131 IT Milano, IT, 20147 Milford, DE, US, 19963 Mumbai, AP, IN, 400072 NANCY, FR, 54000 FR Nashville, TN, US, 37203 Newcastle upon Tyne, GB, NE12 8EW GB Nisava, RS, 18000 Norman, OK, US, 73071 Oak Ridge, TN, US, 37830 Ocala, FL, US, 34475 Omaha, NE, US, 68134 Omaha, NE, US, 68134 Baguio, PH, 2600 Pasig, PH, 1800 Puerto Princesa City, PH, 5300 PA PA PA PA FR FR Paris, FR, 75009 Paris, FR, 75009 FR FR Pasig City, PH, 1600 Pasig City, PH, 2605 Pasig City, PH, 1605 FR PAU, FR, 64000 Derriford, GB, PL6 5AA Plymouth, GB Pompano Beach, FL, US, 33069 PT PT Porto, PT, 4050-344 Potsdam, DE, 14471 Potsdam, DE, 14471 Puerto Princesa, PH Rabat, MA, 10000 Rabat, MA, 10000 MA MA MA MA MA, 10000 MA, 10000 MA, 10000 MA MA MA, 10000 MA, 10000 MA, 10000 MA, 10000 Rhodes, NSW, AU, 2138 Riga, LV, 1000 BR, 24020-082 Romainville, FR, 93230 ROMAINVILLE, FR, 93230 SAINT ETIENNE DU ROUVRAY CEDEX, FR, 76801 FR SN MA GB IN IN CA Saint John, New Brunswick, CA, E2J 1M5 San Angelo, TX, US, 76904 San Pedro Garza Garcia, MX São Paulo, BR, 01144-010 São Paulo, BR, 03164-200 ES ES Sevilla, ES, 41011 Sevilla, ES, 41920 GB AU BG CA DK FR DE FR ES IN CL IE IT MX NZ NI US PA PA Baguio City, PH PL RS US CA GB BR CO FR Sofia, BG, 1407 Sønderborg, DK, 6400 Spartanburg, SC, US, 29303 St. Catharines, ON, CA, L2R 5L3 ST JEAN BONNEFOND, FR, 42650 FR GB Stratford upon Avon, GB, CV37 9HY GB Swansea, GB, SA79BB Crows Nest, NSW, AU, 2065 NL BE JUILLAN, FR, 65290 FR Angeles City, Pampanga, PH, 2009 Tarlac City, PH, 2301 Tarlac City, PH, 2301 Tarlac City, PH, 2301 Getafe, ES, 28906 US FR Troyes, FR, 10000 IE Varna, BG, 9009 Varsity Lakes, QLD, AU, 4227 FR VERVINS, FR, 02140 AU Warsaw, PL, 02-675 WASQUEHAL, FR, 59290 FR Watford, GB, WD25 7GS Wittenberg, DE, 6886 DE Dagupan City, PH, 2400 AU Managua, NI Copenhagen, DK, 1050 FR MA MA MX MA, 10000 Miami, FL, US, 33131 Baguio City, PH, 2600 Quezon City, PH, 1110 US MA, 10000 IE BLOIS CEDEX, FR, 41043 GR Milford, DE, US, 19963 PA Rabat, MA, 10000 Bartlesville, OK, US, 74006 Tranbjerg J, DK, 8310 MA PT Pasig City, PH, 1605 BR, 60110-141 Bedfordshire, GB, LU4 9TT BG PA FR Baguio City, PH Romainville, FR, 93230 MA, 10000 MA Fishers, IN, US, 46037 ES Onehunga, NZ, 1061 Lisboa, PT, 1990-084 FR Dakar, SN, 12500 Getafe, ES, 28906 Painted Post, NY, US, 14870 IT Fes , MA, 30000 St. Catharines, ON, CA, L2R 5L3 Saint John, New Brunswick, CA, E2J 1M5 Dallas, TX, US, 75243 SN NI Varna, BG, 9009 AU AU JUILLAN, FR, 65290 Puerto Princesa, PH Pasig, PH, 1800 Sevilla, ES, 41011 Fes , MA, 30000 ES GB PA Buffalo, NY, US, 14202 VERVINS, FR, 02140 DE Tarlac City, PH, 2301 Norman, OK, US, 73071 Quezon City, PH, 1110 Athens, GR, 104 34 MA Warsaw, PL, 02-675 PT Miami, FL, US, 33131 BR NL Buffalo, NY, US, 14207 CA Fes , MA, 30000 Oak Ridge, TN, US, 37830 MA, 10000 Madrid, ES, 28830 GB MA Wittenberg, DE, 6886 IE CA MA Miami, FL, US, 33131 GB Las Vegas, NV, US, 89119 FR Riga, LV, 1000 Quezon City, PH, 1100 IN Miami, FL, US, 33131 FR MA Lake City, FL, US, 32025 FR Paris, FR, 75009 FR MA Angeles City, Pampanga, PH, 2009 Dessau, DE, 6844 Magdeburg, DE, 39112 Rabat, MA, 10000 Madrid, ES, 28045 Pasig City, PH, 2605 Burgas, BG, 8000 FR Mandaluyong City, PH, 1550 Kingston upon Thames, GB, KT2 6LZ IN Pasig City, PH, 1600 MA Potsdam, DE, 14471 BG Stratford upon Avon, GB, CV37 9HY IN Cali, CO MA, 20000 Glasgow, KY, US, 42141 MA ST JEAN BONNEFOND, FR, 42650 Nashville, TN, US, 37203 Derriford, GB, PL6 5AA Berlin, DE, 13629 Middlesex, GB, TW6 2GW US Berlin, DE, 13629 Coventry, GB, CV3 4LF Gdańsk, PL Krefeld, DE, 47807 Newcastle upon Tyne, GB, NE12 8EW FR Belgrade, RS, 11070 MA Troyes, FR, 10000 IN AU NSW, AU MA GB PT FR MA, 20000 MA US MA, 10000 MA San Pedro Garza Garcia, MX IN NZ IN Baguio City, PH, 2600 PA Dessau, DE, 6844 Watford, GB, WD25 7GS Managua, NI Dusseldorf, DE, 40476 Fes , MA, 30000 Puerto Princesa City, PH, 5300 FR PL ES Spartanburg, SC, US, 29303 Mandaluyong City, PH, 1550 GB Ocala, FL, US, 34475 Milano, IT, 20147 CO IE GB Dagupan City, PH, 2400 København N, DK, 2200 IN MA Omaha, NE, US, 68134 CL Porto, PT, 4050-344 Copenhagen, DK, 2300 San Angelo, TX, US, 76904 Baguio City, PH IT Mandaluyong City, PH FR Augusta, GA, US, 30906 Omaha, NE, US, 68134 GB MA Madrid, ES, 28045 Best, NL, 5684 PK Crows Nest, NSW, AU, 2065 ES B, ES DK Baguio City, PH FR PT Dusseldorf, DE, 40476 Exeter, GB, EX1 1ST BR, 24020-082 Hamilton, AL, US, 35570 Abidjan #160, CI, 18 BP 323 GB Varsity Lakes, QLD, AU, 4227 Birmingham, GB, B4 6GA MA, 10000 Barcelona, ES, 8940 IN Coventry, GB, CV1 3BH PT FR FR Las Vegas, NV, US, 89119 Swansea, GB, SA79BB MA US US BR Coventry, GB, CV12TA Gurgaon, IN, 122003 CI DE Nisava, RS, 18000 GB Bogotá, CO GB FR Pasig City, PH, 1605 FR Fes&#160, MA, 30000 Pasig City, PH, 1604 GB EuroCentral, GB, ML1 4WQ Casablanca , MA, 20300 US Tarlac City, PH, 2301 Pompano Beach, FL, US, 33069 PA Exeter, GB, EX1 1ST PT NANCY, FR, 54000 København SV, DK, 2450 Sevilla, ES, 41920 Fes , MA, 30000 IN Amarillo, TX, US, 79110 Chennai, AP, IN, 600113 WASQUEHAL, FR, 59290 Rickmansworth, GB, WD3 9YS Quezon City, PH, 1110 Tarlac City, PH, 2301 Polska, PL, 66-400 Potsdam, DE, 14471 SAINT ETIENNE DU ROUVRAY CEDEX, FR, 76801 Mumbai, AP, IN, 400072 Sofia, BG, 1407 Knoxville, TN, US, 37922 Hyderabad, IN, 500081 NL São Paulo, BR, 03164-200 PAU, FR, 64000 MA AU MA PA FR Perigny, FR, 17180 Bogota, CO PT Sønderborg, DK, 6400 RS Baguio, PH, 2600 Barranquilla, CO M, ES, 28045Previ Plymouth, GB MA COURNON D'AUVERGNE, FR, 63800 ROMAINVILLE, FR, 93230 FR Rhodes, NSW, AU, 2138 Las Cruces, NM, US, 88011 MA, 10000 CA Fes , MA, 30000 São Paulo, BR, 01144-010 IN MA Pasig City, PH Albuquerque, NM, US, 87109 GB Asheville, NC, US, 28803 Paris, FR, 75009 Cali, CO Andalusia, AL, US, 36421 Krefeld, DE, 47807 Caribou, ME, US, 4736 Maitland, NSW, AU, 2320 Las Rozas, ES, 28230 Miami, FL, US, 33131 FR Baguio City, PH, 2600 BE

Inside Sales

Management

ABOUT YOU

An amazing opportunity has materialized to work with the exciting SITEL Business Development team. All the detail of the role is below and if you feel that you are confident, tenacious and extremely sales driven then look no further! Apply NOW!

 

ABOUT THE JOB

This role supports EMEA Business Development (BD) team by researching target companies, establishing prospect relationships and nurturing these until an opportunity is identified and handover to a BD Director takes place.

For this position you must have a can do attitude, a passion for sales and drive to get the desired end result for the business.

 

RESPONSIBILITIES AND END RESULTS

  • Tools, channels and reporting (approximately 10% of time allocated) requires that the tools and engagement channels are developed, maintained and used to report on results. This includes:
  • Identification and improvement of ways we reach targeted people
  • Development and maintenance of system records
  • To include GDPR compliance
  • Documenting and reporting of activities and progress
  • Company research (approx. 35% of time allocated) identifies executives, attitudes and opportunities within targeted companies. Typical activities are:
  • Gather company and industry data from reliable sources
  • Analyse available relevant information
  • Decision makers and influencers
  • Attitudes to outsourcing
  • Company structure
  • Position within their market(s)
  • Company goals/direction
  • Problems and pains experienced
  • Maintain prospect profile for internal distribution and review
  • Outreach (approx. 35% of time allocated) is aimed at engaging prospects in conversation (through voice, email and social media). This will:
  • Establish their awareness of SITEL and what we do
  • Add to our understanding of their business and needs
  • Build their understanding of how SITEL can help their business
  • Nurture relationships until a suitable opportunity is identified
  • Manage the opportunity handover to Business Development
  • Inbound enquiries (approx. 10% of time allocated) should be recorded, qualified and held for nurture
  • Passed to Business Development (EMEA Global, CNE or other regions)
  • Disqualified and closed
  • Remaining time (approx. 10% of time allocated) is available for one-off projects, team meetings and special assignments

 

 

PLANNING AND ORGANISING

The following tasks are associated with this:

  • Meeting with BD colleagues and providing updates
  • Identify and create campaigns through direct mail and other individual channels
  • Manage nurturing activities through email and social media campaigns
  • Develop and coach others in the ways we establish and nurture relationships, and on best record-keeping practices
  • Follow up on expressed or implied interest, based on email opens, click rates, time spent, etc.
  • Establish verbal contact and call prospects regularly enough to maintain and build interest
  • Update prospect records (usually in Salesforce.com) with contact information, conversations, information gathered, opportunity stages
  • Add to company profile showing key contacts, company structure, opportunities identified, and timescales (if known)
  • Send requested/promised information to contacts following conversations
  • Provide feedback to Marketing and Business Development on progress and needs identified

 

DECISION MAKING

The post holder is responsible for deciding the following:

  • Which prospects to prioritise for engagement, nurturing and development, in pursuit of sales objectives
  • When to discount prospects/opportunities as unsuitable for further action
  • When to handover to Business Development to pursue an identified opportunity
  • Which inbound enquiries should be held, passed on or disqualified, against a set of criteria
  • The timing and methods to use during relationship nurturing and development
  • This role does not supervise a team, however, postholder is required to work with peers around the company to guide, coach and share so that best practices are available and adopted

 

COMMUNICATION

Internal:

  • Marketing
  • Business Development
  • Sales Support

External:

  • Target company employees – multiple levels
  • Information sources – analysts, ex-employees, researchers, consultants

 

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

This person must be able to:

  • Gather and analyse information, use professional judgement to define next/necessary steps, and execute on these in pursuit of lead generation goals
  • Focus on executing relationship development plans and goals, and provide suggestions and recommendations for improvement to approach and outcomes
  • Communicate clearly and effectively with prospects, build strong relationships and influence their thinking and actions
  • Guide and mentor colleagues to adopt and apply accepted methods and best practices in relationship development
  • Create concepts and develop ideas relating to the role, and execute on agreed projects
  • Establish trust by demonstrating personal integrity and displaying a strong understanding of business challenges and market conditions
  • Understand:
  • Large company cultures
  • Emerging/growing company attitudes and needs
  • Country cultures, especially around how business is conducted
  • They will be, by nature:
  • Outgoing, confident, engaging and persuasive
  • Accurate and thorough, in recording information and maintaining records
  • And possess:
  • Fluency in spoken and written English

A broad knowledge of outsourcing (attractive, but not essential)

Inside Sales


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