Responsibilities: 

• QuickBooks Live leads are responsible for providing live support for our QBL Bookkeepers.
• Provide accurate bookkeeping answers/advice to QBK inquiries regarding their SMBs books.
• Assist QBL Managers with team responsibilities.
• Maintain accurate time tracking for hours spent in each functional area. Analytical Skills
• Able to research, analyze and determine an appropriate course of action in a variety of situations • Able to research QBO Knowledgebase and applicable resources
• Excellent numerical, abstract and verbal reasoning skills
• Solves moderately complex problems exercising good judgment
• In-depth understanding of accounting methods and processes desired Team / Leadership Skills 

Qualifications:

• Experience: 5+ years’ experience working with QBO. 7+ years’ experience preparing/managing the books for a Small Business Client (preferred).

• Degree: 4-year degree preferred, not required. • Certification/Credential: QBO Certified ProAdvisor required (Advanced required). CPA or CPB preferred.

• Skills: High degree of customer service, strong written and verbal communication, with strong attention to detail.