ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for Project Planning, Estimation, Risk Management, Project Control and Visibility includes (but is not limited to) the following:

• Define and Document the Project Plan, including project timelines
• Define and Document the Project Requirements
• Maintain and Communicate the Project Risks and Contingency Plans
• Maintain and Communicate the Project Schedule and Status
• Tracking and ensuring project tasks are completed
•    Responsible for analysis and management of projects of high complexity and impact to the overall business of the company and determining and recommending best possible technical solutions for projects.
• Analyze new projects so as to determine Infrastructure requirements. Comprehend requirements from other Sykes organizations, including Operations, Facilities, Global Networks, IS/IT and Security. 
• Document, Communicate and Resolve Project/Product Related Needs and Issues of each Entity
• Organize and facilitate Project Reviews
• Responsible for the cross-organizational communication of efforts with Operations, Facilities, Global Networks, IS/IT, Security; and between Third-Party Vendors.

QUALIFICATIONS

• Strong project management experience
• An in-depth knowledge of environmental support requirements for Information Technology
• Knowledge of software development lifecycle
• Knowledge of Telephony, Network, Systems and Security planning

• Knowledge of data center operations and the call center industry

• Excellent communication skills
• Ability to speak effectively before senior leadership, and employees of the organization

• IT related project management and analysis skills

• Excellent communication skills
• Fluent in Spanish and English, ability to communicate (written and verbal)
• Ability to lead and supervise technical and operational project teams