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Req ID#:  249274

Pasig City, PH


Summary of Primary Job Responsibilities

Ensures that calls are handled professionally.  Provides direction and guidance to guarantee consistent achievement of key performance metrics.  Achieves, measures, reports and communicates metric goal attainment for assigned team.  Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.  Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer service agents.  Coaches, mentors and develops agent team for skills expansion and promotional opportunities.  Performs other duties as assigned.


Education:  Four-year college degree or directly related work experience.


Experience Target: Minimum of 12-18 months of call center experience, preferably as a Product Specialist.


SkillsDemonstrated interpersonal, coaching and supervisory skills.  Excellent verbal and written communication skills. Good computer skills (hardware, operating systems, Internet).


Knowledge/AbilitiesDemonstrated ability to set priorities and multi-task.


Get to Know Us

We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

Job Snapshot

Employment type
• Full-Time

• Pasig
• Quezon City
• Mandaluyong
• Tarlac
• Baguio
• Palawan

Compensation and Benefits

Well done
• Competitive compensation package
• Performance incentive plans
• Rewards and recognition programs

Get well
• Coverage for Same Gender Partners and Domestic & Common-law Partners
• HIV/AIDS coverage
• Voluntary enrollment of over-aged dependents
• Mental Health coverage
• Solo parents can enroll both parents and children
• Unlimited formulary medicine and medicine reimbursement
• Optical and dental coverage
• Bereavement assistance

• Salary loans from our partner financial institutions
• Sitel Perks associate discount program
• Sitel Fit program
• State of the art site facilities
• MAX (My Associate Experience)

• Track training programs
• Access to My Academy and Empower Center
• My Associate Experience Learn Program

Job Segment: Call Center, Customer Service

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