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Business Continuity Manager

Req ID#:  331703

Pasig, PH, 1800 US PA MA US MA Rabat, MA, 10000 FR FR Puerto Princesa, PH Hyderabad, IN, 500081 Cali, CO Milford, DE, US, 19963 Copenhagen, DK, 2300 NSW, AU Pasig City, PH, 2605 Best, NL, 5684 PK Krefeld, DE, 47807 PA PAU, FR, 64000 BLOIS CEDEX, FR, 41043 AU US Buffalo, NY, US, 14207 IT DE Pasig City, PH, 1604 Baguio City, PH Mumbai, AP, IN, 400072 Middlesex, GB, TW6 2GW Nisava, RS, 18000 NL MA GB GB Rabat, MA, 10000 Baguio City, PH, 2600 Omaha, NE, US, 68134 Stratford upon Avon, GB, CV37 9HY MA GB Oak Ridge, TN, US, 37830 MA, 10000 Pompano Beach, FL, US, 33069 FR MA, 20000 ST JEAN BONNEFOND, FR, 42650 GR Baguio, PH, 2600 Pasig City, PH, 1600 Romainville, FR, 93230 US Fishers, IN, US, 46037 Tarlac City, PH, 2301 Las Vegas, NV, US, 89119 Fes&#160, MA, 30000 Fes , MA, 30000 Albuquerque, NM, US, 87109 PA São Paulo, BR, 01144-010 SAINT ETIENNE DU ROUVRAY CEDEX, FR, 76801 M, ES, 28045Previ Copenhagen, DK, 1050 IT PT Belgrade, RS, 11070 Baguio City, PH, 2600 Ocala, FL, US, 34475 US IN Hamilton, AL, US, 35570 Norman, OK, US, 73071 BR, 60110-141 Maitland, NSW, AU, 2320 Fes , MA, 30000 SN Berlin, DE, 13629 Madrid, ES, 28045 Potsdam, DE, 14471 FR Dakar, SN, 12500 Quezon City, PH, 1110 Derriford, GB, PL6 5AA Wittenberg, DE, 6886 FR FR FR Sevilla, ES, 41920 NZ VERVINS, FR, 02140 MA Rhodes, NSW, AU, 2138 Magdeburg, DE, 39112 Fes , MA, 30000 Tarlac City, PH, 2301 Managua, NI BR IN Birmingham, GB, B4 6GA Asheville, NC, US, 28803 CA MA AU Madrid, ES, 28830 BG B, ES BR IN Glasgow, KY, US, 42141 Angeles City, Pampanga, PH, 2009 San Angelo, TX, US, 76904 Krefeld, DE, 47807 Dusseldorf, DE, 40476 Berlin, DE, 13629 Cali, CO Coventry, GB, CV3 4LF FR Dallas, TX, US, 75243 GB Tranbjerg J, DK, 8310 Pasig City, PH, 1605 Warsaw, PL, 02-675 RS Dessau, DE, 6844 CA BG FR FR Plymouth, GB Exeter, GB, EX1 1ST Porto, PT, 4050-344 GB Quezon City, PH, 1100 NANCY, FR, 54000 BE NL Quezon City, PH, 1110 Bogota, CO ES ES Buffalo, NY, US, 14202 Abidjan #160, CI, 18 BP 323 FR Caribou, ME, US, 4736 Gdańsk, PL Las Rozas, ES, 28230 Casablanca , MA, 20300 CI ROMAINVILLE, FR, 93230 Barranquilla, CO IE Athens, GR, 104 34 Coventry, GB, CV12TA Omaha, NE, US, 68134 PT WASQUEHAL, FR, 59290 Onehunga, NZ, 1061 Pasig City, PH Mandaluyong City, PH, 1550 Andalusia, AL, US, 36421 FR FR IN PT MA Rickmansworth, GB, WD3 9YS MA, 10000 Spartanburg, SC, US, 29303 IN Bedfordshire, GB, LU4 9TT San Pedro Garza Garcia, MX Miami, FL, US, 33131 Swansea, GB, SA79BB Madrid, ES, 28045 Baguio City, PH PT Sofia, BG, 1407 FR Dusseldorf, DE, 40476 US FR København SV, DK, 2450 MX MA PL DE St. Catharines, ON, CA, L2R 5L3 MA, 10000 Augusta, GA, US, 30906 FR NI PT GB MA, 10000 PA Miami, FL, US, 33131 JUILLAN, FR, 65290 Chennai, AP, IN, 600113 Bartlesville, OK, US, 74006 Bogotá, CO IN PA MA GB AU BR, 24020-082 Pasig City, PH, 1605 MA Las Cruces, NM, US, 88011 Miami, FL, US, 33131 GB MA EuroCentral, GB, ML1 4WQ GB Pasig, PH, 1800 Paris, FR, 75009 IN IE MA Lisboa, PT, 1990-084 COURNON D'AUVERGNE, FR, 63800 Watford, GB, WD25 7GS ES Mandaluyong City, PH Coventry, GB, CV1 3BH MA GB Fes , MA, 30000 FR Crows Nest, NSW, AU, 2065 Painted Post, NY, US, 14870 Miami, FL, US, 33131 MA MA FR Milano, IT, 20147 Getafe, ES, 28906 Potsdam, DE, 14471 CO PT Fes , MA, 30000 Dessau, DE, 6844 MA DK Barcelona, ES, 8940 Mandaluyong City, PH, 1550 IN FR Exeter, GB, EX1 1ST MA, 10000 Fes , MA, 30000 CL Dagupan City, PH, 2400 IN MA AU GB Troyes, FR, 10000 Amarillo, TX, US, 79110 CA ES Saint John, New Brunswick, CA, E2J 1M5 MA, 10000 Varna, BG, 9009 Gurgaon, IN, 122003 Newcastle upon Tyne, GB, NE12 8EW Burgas, BG, 8000 IE Baguio City, PH MA, 20000 IN FR MA Sevilla, ES, 41011 Baguio City, PH, 2600 Miami, FL, US, 33131 Paris, FR, 75009 Sønderborg, DK, 6400 Perigny, FR, 17180 Varsity Lakes, QLD, AU, 4227 MA Nashville, TN, US, 37203 AU Polska, PL, 66-400 København N, DK, 2200 Tarlac City, PH, 2301 Quezon City, PH, 1110 MA, 10000 Kingston upon Thames, GB, KT2 6LZ Managua, NI PA MA PT Lake City, FL, US, 32025 MA Knoxville, TN, US, 37922 Puerto Princesa City, PH, 5300 GB Riga, LV, 1000 São Paulo, BR, 03164-200 Las Vegas, NV, US, 89119 MA

Business Continuity Manager


Position Summary:

Responsibilities of the role include alignment of tools, resources, priorities, and activities necessary to ensure readiness, response, and recovery capabilities.


Primary Responsibilities of the Regional Business Continuity Manager Role

  • Adherence to SITEL policies on ethics and integrity
  • Carry out Business Continuity Tabletop exercises for clients within your region, working closely with other regional and global business continuity manager, where clients are multi regional
  • Oversees regional BC/DR incidents
  • Raises awareness to, and acts as primary contact to the Global Business Continuity Manager during any business interruptions
  • Promote Business Continuity Program goals, objectives, and strategies from a regional perspective
  • Lead the response to, and management of, disruptive incidents in-line with existing Business Continuity and Incident Management program.
  • Drive awareness and understanding of Global Business Continuity strategies to stakeholders.
  • Provides risk avoidance and revenue protection strategies for clients in each location within their region
  • Supports the sales cycle by providing business continuity input to RFP’s and interacts directly with clients as needed
  • Capacity to provide off-hour, on-call Incident Management support
  • Performs other related duties as assigned.


Knowledge, Abilities & Skills Skills

Competencies To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Risk management, business continuity, workplace recovery, and incident management framework experience
  • Excellent interpersonal skills and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels
  • Excellent written and verbal communication skills
  • Proven track record interacting with Senior Executives
  • Creative out-of-the-box thinking to solve business problems & client needs
  • Experience managing medium to large scale projects
  • Experience with direct client interaction during the sales cycle
  • Proficient in the use of the Microsoft Office suite    



Experience, Qualifications, Certifications & Travel Minimum Requirements

  • BS or BA desired.
  • 5 years of Business Continuity and Disaster Recovery planning and execution experience is desired but not required.
  • Industry recognized certification strongly desired. Experience with large-scale incident response and recovery Travel:
  • Possible travel requirements regionally, although not expected to be frequent

Business Continuity Manager

Job Segment: Risk Management, Network, Pre-Sales, RFP, Manager, Finance, Technology, Sales, Management

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