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IT Site Support Engineer

Location: 

GB

Req ID#:  72768

Summary of Primary Job Responsibilities:

Provide first level support for desktop computer systems under the guidance of the Lead.  Work with network and application engineers to ensure high end user satisfaction in a call center environment. 

 

Install PC’s and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location.  Document activities related to fulfillment of requests.

 

Monitor all scheduled production processing and act as a backup to the Site System Support Sr. when necessary to assist in any data backup and restore processes and ensure that all assigned tasks are completed properly and in a timely fashion. 

 

Follow and enforce the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation.

 

Education: Bachelors Degree in Computer Science or any relevant courses

 

Experience Target:  Some experience in similar capacity or an equivalent combination of education and experience.

 

Skills: Experienced in troubleshooting PC hardware and software issues; customer service skills; ability to take initiatives with minimum direction; team player.

 

Knowledge/Abilities:  Knowledge of Windows Operating Systems and Microsoft Office; LAN and WAN networking skills needed for troubleshooting (NIC’s, hubs, routers, switches); knowledge of tape backup and restore procedures; anti virus procedures and application knowledge necessary; PC image creation and updating knowledge helpful.

WE CREATE GREAT PLACES TO WORK.

Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.

IT Site Support Engineer


Job Segment: Engineer, Computer Science, Network, Call Center, Engineering, Technology, Customer Service