Tech Support Agent

Job Summary

Job description: Tech Support Agent

Language: Advanced English

Requirement:

• Research information using available resources and tools to respond to customer inquiries and/or requests.
• Manage and resolve customer complaints.
• Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
• Enter new customer information into the system.
• Update existing customer information.
• Identify and escalate priority issues.
• Route calls to appropriate resources.
• document call information according to standard operating procedures.

Benefits:

• Job stability.
• Growth opportunities.
• Medical insurance.
• Private life insurance.
• Referral bonus program.
• Discounts at restaurants, universities, gym membership.

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