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PALAWAN - Puerto Princesa 2020

Req ID#:  136048

Palawan (Paragua), Philippines, PH

Operations
About Us

Work in paradise here in Sitel Princesa.

Sitel is the only contact center in the beautiful island of Palawan. This city in the forest is home to people raw but very eager in delivering the best experience to our customers in collaboration with some of the world's best known brands. Experience the Sitel life here and get the best of both career and a laid back environment.

 

Job Summary

Sitel is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Skills/Knowledge/Abilities
    Education
    Experience Target
    • Call Center experience a plus
    Specialized Certifications

      PALAWAN - Puerto Princesa 2020

      Get to Know Us

      We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

      Job Snapshot

      Employment type
      • Full-Time

      Locations
      • Pasig
      • Quezon City
      • Mandaluyong
      • Tarlac
      • Baguio
      • Palawan

      Compensation and Benefits

      Well done
      • Competitive compensation package
      • Performance incentive plans
      • Rewards and recognition programs

      Get well
      • Coverage for Same Gender Partners and Domestic & Common-law Partners
      • HIV/AIDS coverage
      • Voluntary enrollment of over-aged dependents
      • Mental Health coverage
      • Solo parents can enroll both parents and children
      • Unlimited formulary medicine and medicine reimbursement
      • Optical and dental coverage
      • Bereavement assistance

      Well-being
      • Salary loans from our partner financial institutions
      • Sitel Perks associate discount program
      • Sitel Fit program
      • State of the art site facilities
      • MAX (My Associate Experience)

      Well-rounded
      • Track training programs
      • Access to My Academy and Empower Center
      • My Associate Experience Learn Program

      Apply now »