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Senior Telecom Engineer

Req ID#:  84805


Senior Telecom Engineer

Information Technology


Sitel is looking for an a Senior Telecom Engineer to join our Global IT team.    As a member of our IT team you will not only build your skillset, but also have exposure to numerous environments and challenges.  While working with many major vendors, we deploy the latest technologies to our clients as well as our associates.  With our innovation-led approach and entrepreneurial spirit, you’ll always remain on the forefront of technology with a career at Sitel.

As a Senior Telecom Engineer you will ensure implementation of best practice solutions for voice communications services.  Design and implement voice solutions including PBX engineering, voice network provisioning, and ACD administration. Support and manage voice systems, voice networks, and adjuncts such as System Manager, Session Manager, AES and CMS.  Provide Tier 2 and 3 support to internal voice support staff.  Document voice networks.  Work with vendors and clients to plan, design, and implement client and internal voice solutions.


Sitel is a leading global outsourcing provider of customer experience management. We collaborate with some of the best-known global brands to harness the industry’s digital transformation and help consistently deliver outstanding customer experiences. With more than 30 years of industry-leading experience, our 75,000 passionate and talented associates support more than 400 clients in 48 languages from 150 offices strategically located in 24 countries.


Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.





  • Provide support to internal teams and clients on voice network and applications.
  • Work with clients and internal teams to design and implement call routing solutions.
  • Manage and maintain voice network and systems.
  • Recommend solutions, improvements, strategy, and architecture for voice network and systems.




  • 8-10 years of experience with call center technology, voice systems and voice networks with emphasis in VoIP systems with both h.323 and SIP. 
  • Experience in a complex IT environment with a multi-platform technical environment helpful.
  • Expert knowledge with Avaya PBX (Avaya Aura Platforms) and Adjunct Administration, Maintenance, and Installation.
  • Experience with VoIP, inbound and outbound voice networks, experience with network protocols and circuit provisioning and standards, understanding of LAN protocols. 
  • Proven ability to successfully manage multiple projects and work across all levels in the organization. 
  • Demonstrated ability to collaborate with project teams and managers as a service provider. 
  • Proven ability to plan, investigate, design, and implement voice networks. 
  • Ability to effectively interact with customers to discuss needs and provide solutions.
  • Strong team player. 


Education and Certifications:


  • Four-year degree in Information Systems or related technical discipline or an equivalent combination of education and directly related experience.
  • Any Avaya or Cisco certifications preferred.
  • AudioCodes or Oracle(Acme Packet SBC) also preferred.




  • 10% US Travel




Senior Telecom Engineer

Job Segment: Telecommunications, Telecom, Engineer, Oracle, Database, Technology, Engineering

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