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Senior Telecom Engineer

Date: Feb 14, 2018

Location: Omaha, NE, US

Req #: 62642-en_US

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Summary of Primary Job Responsibilities:

Ensure implementation of best practice solutions for voice communications services.  Design and implement voice solutions including PBX engineering, voice network provisioning, and ACD administration. Support and manage voice systems, voice networks, and adjuncts such as System Manager, Session Manager, AES and CMS.  Provide Tier 2 and 3 support to internal voice support staff.  Document voice networks.  Work with vendors and clients to plan, design, and implement client and internal voice solutions.


  • 8-10 years of experience with call center technology, voice systems and voice networks with emphasis in VoIP systems with both h.323 and SIP. 
  • Experience in a complex IT environment with a multi-platform technical environment helpful.
  • Expert knowledge with Avaya PBX (Avaya Aura Platforms) and Adjunct Administration, Maintenance, and Installation.
  • Experience with VoIP, inbound and outbound voice networks, experience with network protocols and circuit provisioning and standards, understanding of LAN protocols. 
  • Proven ability to successfully manage multiple projects and work across all levels in the organization. 
  • Demonstrated ability to collaborate with project teams and managers as a service provider. 
  • Proven ability to plan, investigate, design, and implement voice networks. 
  • Ability to effectively interact with customers to discuss needs and provide solutions.
  • Strong team player. 



  • Provide support to internal teams and clients on voice network and applications.
  • Work with clients and internal teams to design and implement call routing solutions.
  • Manage and maintain voice network and systems.
  • Recommend solutions, improvements, strategy, and architecture for voice network and systems.


Education and Certifications:

  • Four-year degree in Information Systems or related technical discipline or an equivalent combination of education and directly related experience.
  • Any Avaya or Cisco certifications preferred.
  • AudioCodes or Oracle(Acme Packet SBC) also preferred.



  • 10% US Travel


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Telecom, Telecommunications, Database, Engineer, Oracle, Technology, Engineering

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