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Virgin Media Retentions Advisor

Req ID#:  224171

Newcastle upon Tyne, Agent Opening, GB

Virgin Media Retentions Advisor

Operations

Job Summary

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential?

This is a telephone customer service-based role with a sales-based outcome. Sales through service.

Your purpose will be to retain as many customers for Virgin Media as possible through tailoring broadband, TV and mobile phone packages to meet the customers’ lifestyle and needs. With the training given, you will be also leaning on your own drive to succeed. This success will be rewarded with an excellent commission structure. You will see a reward for every customer that you retain.

Our commission structure is uncapped, and we have a number of employees that push themselves to understand the issues and managing the customer through the process. Our very best Retentions Agents see a regular annual salary of over £35,000.

Basic pay - £18,525pa

Average commission for most employees - £5,520pa

Average salary including commission - £24,024pa

Remember, the commission is uncapped. Your reward will depend on your own drive to succeed. We will support you with this by giving all the tools you need but understanding your customer will drive your ultimate success. Our company values will help support your success, but you need to live them. If you’re committed to Be BoldBuild TrustWork Together and Wow Customers, this will be easy for you.

On top of the fantastic earning potential, you will be offered huge discounts on all Virgin Media and O2 products. Sometimes as much as 85%!

If you don’t have experience, don’t worry! We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary.

We do operate in a call centre environment and work over 7 days. The typical example shift structure is below: (This is subject to change periodically – no late weekend finishes!)

Mon

Tues

Wed

Thurs

Fri

Sat

Sun

Week 1

0800 – 1630

0800 – 1630

OFF

OFF

0800 – 1630

0800 – 1630

0800 – 1630

Week 2

1230 -2100

OFF

1230 -2100

1230 -2100

OFF

0900 - 1730

0900 - 1800

Week 3

1030 - 1900

1030 - 1900

1030 - 1900

1030 - 1900

1030 - 1900

OFF

OFF

Week 4

OFF

0800 – 1630

0800 – 1630

0800 – 1630

0800 – 1630

0800 – 1630

OFF

Week 5

1030 - 1900

1030 - 1900

1030 - 1900

1030 - 1900

1030 - 1900

OFF

OFF

We are based in the Q4 QUORUM BUISNESS PARK, LONGBENTON, BENTON LANE, NE12 8EZ

If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.

Virgin Media Retentions Advisor


Job Segment: Call Center, Media, Customer Service, Marketing

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